POLICIES AND PROCEDURES
|It is expected that students will complete all examinations, assessments, practicum (if applicable) and assignments as described in the Program Admission Requirements and Program Syllabus for the enrolled program of study. Below are the general Academic Standards applicable for all the programs offered at the Institute. For program specific requirements see program syllabus:
1) ILAC International College keeps a daily record of attendance. See schedule “A” for program attendance requirements.
2) If there are any extenuating circumstances concerning a student’s absence, the instructor should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.
3) Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and forwarded to the Administration Office. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Student Service Manager will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.
4) Students who fail to meet the program attendance requirements without a valid excuse and are required to meet with the Student Service Manager prior to being allowed to attend further classes. The Student Service Manager ‘s remedies will be governed by the requirements of MTCU and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s Discipline Policy and best practices in the circumstances.
Make-up Tests, Late Assignments
1) Make-up tests, in lieu of tests missed due to illness or other permissible circumstances may be arranged. Any student who is unable to write a test at the scheduled time must make this request prior to the examination date. Student may be asked to provide documentation to support the absence (i.e. doctor’s notes for illness). Unexcused absences from tests and exams may result in a score of zero (0).
2) The instructors may use their discretion to determine if extensions on assignments will be granted. Assignments will be deducted 10% for every 24 hours they are late unless prior arrangements have been made prior to the due date of the assignment by the student in writing.
3) Students are expected to complete tests and assigned work at the specified times. Program Syllabus contains specific policies.
Plagiarism (See also “Discipline Policy”)
1) Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:
a) copying previously published work;
b) copying another student’s work;
c) reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and
d) Using paid or unpaid services or other people to complete one’s assignments.
2) Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred, and may also be open to academic sanction.
Cheating (See also “Discipline Policy”)
1) Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:
a) passing exam papers/solutions to another student;
b) repeatedly looking at other students’ papers;
c) discussing or whispering of answers during a test;
d) submitting research reports in which no research took place; and
e) writing answers on a desktop.
f) collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by ILAC International College, in order to foster learning).
2) Cheating offences are subject to academic penalty.
Academic Penalty (See also “Discipline Policy”)
1) Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification from the Student Service Manager, in writing, of the offence. This notification is kept on file in the Institute’s offices. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.
Dismissal/Expulsion (See also “Discipline Policy”)
1) Without limitation, a student may be dismissed/expelled from a program after review by the Student Service Manager for one of the following reasons:
a) failing or not completing all core courses (determined by program) in which the student is registered;
b) failing any course two (2) or more times; and/or
c) showing a consistent pattern over two (2) or more courses of failing to meet the program’s standards or failure to meet expectations as determined in this Policy. The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”.
2) A student is considered to have withdrawn from his/her program of study if the student:
a) has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal Form and/or
b) has not complied with the Institute’s Academic Standards Policy.
1) Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Policy in its entirety, the student shall discuss the matter with their instructor or Student Service Manager n an attempt to resolve the problem.
2) Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.
1) A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal to the Student Services Manager. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Academic Manager
Certification of Achievement
1) A Certificate or Diploma of Achievement is provided to all students who successfully meet program requirements.
Transcript of Academic Record
1) Upon request, ILAC International College can provide a Transcript of Academic Record that states you studied/are studying at ILAC International College. It indicates the total hours you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Manager. Requests should be made at least five (5) business days prior to needing this document.
|I. Scope of Policy
1) Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of Institution, as well as employees.
2) Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.
3) Zero tolerance: The Institution will have a zero tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.
4) May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.
5) Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.
II. Application of Policies
1) Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.
2) Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:
c) Sexual Orientation;
g) Place of Origin;
h) Sex (including pregnancy);
i) Marital Status;
l) Family Status;
m) Ethnic Origin;
3) Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.
4) Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.
5) “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation in Ontario, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.
6) Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to the student ambassador, instructor, or General Manager as soon as they become aware of an issue.
7) Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.
8) Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable Ontario Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.
a) “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:
i) causing physical or emotional harm to another person or damage to the another person’s property,
ii) placing another person in reasonable fear of harm to himself or herself or damage to his or her property,
iii) creating a hostile environment at the Institution for another person,
iv) infringing on the legal rights of another person at the Institution, or
v) materially and substantially disrupting the education process or the orderly operation of the Institution; (“intimidation”)
b) “Employee”: For the purpose of this policy, the term employee includes: full- time, part-time, temporary, probationary and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;
c) “Student”: means student or prospective student of the Institute;
d) “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and
e) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable Ontario Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing or hurtful.
10) Discipline: The Institution will investigate any and all allegations for harassment promptly, in accordance with the law, and free from reprisal.
Where to report: See the General Manager immediately if there are any questions or concerns about this policy.
|1) Consideration: In consideration for delivery of the programs and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by the all current Students;
2) “Disparagement” for the purposes of this Policy, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.
3) Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrolment.
4) Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in various provinces across Canada, and is committed to maintaining high standards in teaching and in ensuring that the value of the Institute’s credential remains strong.
5) Social media: With the popularity of social media (Facebook, YouTube, Twitter, etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.
6) Reputation is a two-way street: Students derive significant benefit from being an alumnus of the Institute. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.
7) Specific undertakings of student: With the above in mind, students shall undertake to do the following:
a) Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;
b) Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;
c) Report to the Institution immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;
d) Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.
e) Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;
f) Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.
8) Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy.
1) All students are expected to conduct themselves in a dignified and professional manner.
2) Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:
a) conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);
b) student performance bringing discredit on the professional, academic, or ethical standards of the institution;
c) academic failure;
d) poor attendance i.e. attendance which falls below the any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);
e) conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees
f) repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;
g) failure to pay required fees as set out in the student’s signed contract;
h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and
i) distribution of materials within the campus and to the Institute’s students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)
3) Repeated failure to abide by Institute’s policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).
4) The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.
5) Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,
a) the use of alcohol or drugs;
b) violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus;
c) dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.
6) Harassment or Discrimination – The Institute does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the Institute’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.
7) Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.
8) Fee refunds will be governed by the provisions of this Policy and applicable laws and/or regulations as prescribed. Refunds rules set in this Policy will be applicable for the student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study).
9) A sanction of suspension or dismissal/expulsion will be recorded on a student’s academic record and transcript.
10) Notification – Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.
11) Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student.
12) ILAC International College may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.
The ILAC International College Management and Administrative Team
Student Services Manager: The Student Services Manager is the first point of contact for students providing ongoing support for them when they have questions regarding class schedules or need support with academic information or other general inquires. This role is designed to provide immediate response to student needs as requested or forward the information to the Academic Manager when escalated.
The Student Services Manager can help you with:
- Providing information about;
- Health insurance information and direct you to the closest medical office, when needed;
- Housing and transportation services for students;
- Embassies or Consulates;
- Program Outlines and information on all programs offered;
- ILAC International College policies and procedures including questions about the enrolment contract;
- Coordinating Program/course changes;
- Providing Orientation to ILAC International College policies and procedures;
- Providing transcripts of academic record or attendance records; and
- Provide student support to International Students.
Academic Manager: The Academic Manager is responsible for managing all the academic aspects of the college program, in order to ensure high level of customer service and student satisfaction, as well as for the development, implementation and coordination of student work placements, after finishing their in-class learning portion of the program.
The Academic Manager can help you with:
- Ensuring student satisfaction of program quality and delivery;
- Collecting student’s feedback about the enrolled program ;
- Work Experience placements and changes;
- Providing work experience related support
Co-President: The Co-President is responsible for managing and supporting students in order for ILAC International College to meet its mission of ensuring student learning and success. The Co-President ensures student requests and feedback are reviewed and responded to in a timely manner.
The Complaint Procedure outlined below is in conformity with s. 36 of O.Reg. 415/06 of the Private Career Colleges Act, 2005
ILAC International College, herein referred to as the “Institute”, is committed to taking all reasonable steps to ensure students have the opportunity to successfully complete their programs. The Institute is dedicated to the prompt and impartial resolution of student conflict issues to the satisfaction of both the student and the staff of the Institute. The Student Complaint Procedure is designed to provide students with both an informal and formal process wherein the student may request satisfaction for the quality of the education he/she received. All complaints submitted in accordance with the Student Complaint Procedure shall be dealt with in an efficient manner.
Dispute Resolution Process:
- When a concern arises, the student should first attempt to address it with the individual most directly involved. If unsatisfied with the outcome, the student should submit a written complaint to the Student Services Manager. Should this person be absent or be named in the complaint the student should submit the written complaint to the Academic Manager.
- The Student Services Manager or Academic Manager will arrange to meet with the student to discuss the concern as soon as possible and within five (5) days of receiving the student’s written complaint.
- Following the meeting with the student, the Student Services Manager or Academic Manager will conduct whatever enquiries and/or investigations are necessary and provide a written response to the student that includes reasons for the determination on the complaint. The written reasons will be provided no later than 45 days following the receipt of the student’s written complaint. Students making a complaint may make oral submissions and/or have a person present with him/her at all stages of proceedings that may make oral submissions on behalf of the student. Students will not be subject to any retaliation as a result of their complaint. Responsibilities of the student, Student Services Manager, Academic Manager, and Co-President
- After having exhausted the dispute resolution process, if the student is not satisfied with the institution’s resolution of his/her complaint in accordance with the procedure herein set out, the student may file a claim with the Superintendent of Ontario Ministry of Advanced Education and Skills Development.
The Student’s Responsibilities:
The student must communicate his/her concern, in writing, to the relevant faculty member. The Institute’s official designated to receive and make decisions regarding a student complaint is the Student Service Manager. Students are encouraged to address any concerns immediately, and seek to utilize the Support Services before partaking in the Dispute Resolution processes. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Student Services Manager in writing, which will assist in determining an appropriate resolution.
The Student Service Manager’s Responsibilities:
As soon as possible and within five (5) days of receiving the student’s written complaint , the Student Services Manager must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has.
The Student Services Manager will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved.
The Student Services Manager is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process.
The faculty member or Student Services Manager must record all resolution plans/decisions, as well as the reasons for such resolutions/ decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. The original will be given to the student after a copy is made and filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The Student Services Manager must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner.
Once the resolution is mutually resolved, the Student Services Manager and the student will close the complaint record by signing a declaration at the bottom of the resolution. The student will be provided with a copy of the complaint, any submissions filed and the decision made. A student who disagrees with the Student Service Manager’s assessment of the complaint may escalate his/her concerns to the Academic Manager.
Meeting with Faculty Member:
If the Academic Manager finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the Academic Manager will arrange a meeting with the faculty member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.
During or prior to the meeting between the student and the Academic Manager the Academic Manager will provide the faculty member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.
After the meeting, the Academic Manager will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The Academic Manager will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe. A student who disagrees with the Academic Manager’s assessment of the complaint may escalate his/her concerns to the Co-President.
If the problem has not been resolved, the Co-President may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Co-President will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.
In this case, the Co-President will report to the student, in writing, that the complaint has been investigated and is being addressed. The Co-President must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.
Record of Complaints:
The Institute will keep a record of all complaints in the student file at the campus where the complaint originated for a minimum of three (3) years from the data of the decision relating to the complaint. A copy of the complaint and any other submissions on file with respect to the complaint and/or the decision reached will be included in the record. Any student who makes a complaint will be provided with a copy of the record of the complaint if a student is not satisfied with the Institute’s resolution of his/her complaint.
After having exhausted the dispute resolution process, if the student is not satisfied with the institution’s resolution of his/her complaint in accordance with the procedure herein set out, the student may file a claim with the Superintendent of Ontario Ministry of Advanced Education and Skills Development and shall include in his or her application to the Superintendent a copy of the record. Students will not be subject to any retaliation as a result of their complaint
1) The institution (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.
2) The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.
3) We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.
4) When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the Institute. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Student Service Manager.
5) We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.
6) We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.
7) The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.
8) The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.
9) We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.
10) Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.
11) Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of Ontario or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.
12) Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.
14) The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will
a) ensure there is a justifiable business purpose for the surveillance;
b) seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;
c) to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;
d) to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;
e) subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;
f) data is destroyed within 14 days from the day of capture;
g) ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;
h) ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;
i) recorded images are managed by the IT Department.
15) The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose. The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.
16) Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Student Service Manager.
Procedure for Fire Safety:
|1) The Facilities Manager ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.|
|2) The Human Resources Manager ensures that all employees receive training to operate fire suppression equipment and for school fire evacuation procedures.|
|3) The Facilities Manager is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a coloured highlight.|
|4) In the event of a fire emergency, a designated employee at each campus will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.|
|5) The Facilities Manager will advise all occupants to evacuate the campus. Staff, and each class teacher along with their students, proceeds to the identified Assembly Point ensuring that the class list is with them. Designated employees will conduct a building sweep to ensure that no one remains in the building.|
|6) The Facilities Manager will act as a liaison between fire officials and students/employees during the emergency. If necessary, the General Manager, or the person acting on behalf of GM will authorize school closure.|
|7) No student or employee will re-enter the building until the fire officials have authorized re-entry.|
|Fee Refund Policy as Prescribed under s. 25 to 33 of O.Reg. 415/06|
|25. (1) A private career college shall refund all of the fees paid by a student under a contract for the provision of a vocational program in the following circumstances:|
|1) The contract is rescinded by a person within two days of receiving a copy of the contract in accordance with section 36 of the Act.|
|2) The private career college discontinues the vocational program before the student completes the program, subject to subsection (2).|
|3) The private career college charges or collects the fees, before the registration was issued for the college under the Act or before the vocational program was approved by the Superintendent, or before entering into a contract for the provision of the vocational program with the student, unless the fee is collected under subsection 44 (3).|
|4) The private career college expels the student from the college in a manner or for reasons that are contrary to the college’s expulsion policy.|
|5) The private career college employs an Instructor who is not qualified to teach all or part of the program under section 41.|
|6) The contract is rendered void under subsection 18 (2) or under section 22.|
|7) If a private career college fails to, or does not accurately, provide in the itemized list provided to the Superintendent under section 43 a fee item corresponding to a fee paid by a student for the provision of a vocational program, the college shall pay the student,|
|i) in the case of an item not provided by the college, the full amount of the fee for the item, and|
|ii) in the case of a fee in excess of the amount of the fee provided for the item, the difference between the amount of the fee for the item provided to the Superintendent and the fee collected.|
|(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the discontinuance of the vocational program coincides with the private career college ceasing to operate.|
|(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the private career college a written demand for the refund.|
|(4) A refund under subsection (1) is payable by the private career college within 30 days of the day the student delivers to the college,|
|a) in the case of a rescission under section 36 of the Act, notice of the rescission; or in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the refund.|
|Partial refund where student does not commence program|
|26. (1) If a student is admitted to a vocational program, pays fees to the private career college in respect of the program and subsequently does not commence the program, the college shall refund part of the fees paid by the student in the following circumstances:|
|1) The student gives the college notice that he or she is withdrawing from the program before the day the vocational program commences.|
|2) In the case of a student who is admitted to a vocational program on the condition that the student meet specified admission requirements before the day the program commences, the student fails to meet the requirements before that day.|
|3) The student does not attend the program during the first 14 days that follow the day the program commenced and the college gives written notice to the student that it is cancelling the contract no later than 45 days after the day the program has commenced.|
|(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount paid by the student for the vocational program, less an amount equal to the lesser of 20 per cent of the full amount of the fee or $500.|
|(3) A refund under subsection (1) is payable,|
|in the case of a refund under paragraph 1 of subsection (1), within 30 days of the day the student gives notice of withdrawing from the program;|
|in the case of a refund under paragraph 2 of subsection (1), within 30 days of the day the vocational program commences; and|
|in the case of a refund under paragraph 3 of subsection (1), within 45 days of the day the vocational program commences.|
|(4) For the purposes of paragraph 3 of subsection (1), It is a condition of a contract for the provision of a vocational program that the private career college may cancel the contract within 45 days of the day the vocational program commences if the person who entered the contract with the college fails to attend the program during the 14 days that follow the day the vocational program commences.|
|(5) A private career college that wishes to cancel a contract in accordance with subsection (4) shall give written notice of the cancellation to the other party to the contract within 45 days of the day the vocational program commences.|
|Partial refunds: withdrawals and expulsions after program commenced|
|27. (1) A private career college shall give a student who commences a vocational program a refund of part of the fees paid in respect of the program if, at a time during the program determined under subsection (3),|
|b) the student withdraws from the program after the program has commenced; or|
|c) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy.|
|(2) This section does not apply to vocational programs described in sections 28 and 29.|
|(3) A private career college shall pay a partial refund under this section only if the withdrawal or expulsion from the vocational program occurs at a time during the program determined in accordance with the following rules:|
|1) In the case of a vocational program that is less than 12 months in duration, the withdrawal or expulsion occurs during the first half of the program.|
|2) In the case of a vocational program that is 12 months or more in duration,|
|iii) for the first 12 months in the duration of the program and for every subsequent full 12 months in the program, the withdrawal or expulsion occurs during the first six months of that 12-month period; and|
|iv) for any period in the duration of the vocational program remaining after the last 12-month period referred to in subparagraph (i) has elapsed, the withdrawal or expulsion occurs in the first half of the period.|
|(4) If the student withdraws or is expelled from a vocational program within the first half of a period referred to in subsection (3), the amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,|
|a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program or $500; and|
|the portion of the fees in respect of the portion of the period that had elapsed at the time of the withdrawal or expulsion.|
|(5) If the student withdraws or is expelled from a vocational program during the second half of a period referred to in subsection (3), the private career college is not required to pay the student any refund in respect of that period.|
|(6) A private career college shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion.|
|Partial refunds: distance education programs|
|28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other similar means.|
|(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if,|
|a) the student withdraws from the program or the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy; and|
|b) at the time of the withdrawal or expulsion, the student has not submitted to the private career college all examinations that are required in order to complete the program.|
|(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be determined in accordance with the following rules:|
|1) Determine the total number of segments in the vocational program for which an evaluation is required.|
|2) Of the total number of program segments determined under paragraph 1, determine the number of segments in respect of which an evaluation has been returned to the student.|
|3) The amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,|
|an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500, and|
|the portion of the fees in respect of the number of segments determined under paragraph 2.|
|(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has been evaluated in respect of more than half of the total number of segments in the program.|
|Partial refunds: non-continuous programs|
|29. (1) This section applies to a vocational program approved by the Superintendent to be provided through a fixed number of hours of instruction over an indeterminate period of time.|
|(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if, before completing the required number of hours of instruction,|
|a) the student has given the college notice that he or she is withdrawing from the program; or|
|b) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy.|
|(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be equal to the full amount of the fees paid in respect of the program less,|
|a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and|
|b) a portion of the fees in respect of the program that is proportional to the number of hours of instruction that have elapsed at the time of the withdrawal or expulsion.|
|(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has completed more than half of the required number of hours of instruction in a program.|
|No retention of refund|
|30. A private career college shall not retain, by way of deduction or set-off, any refund of fees payable to a student under sections 25 to 29 in order to recover an amount owed by the student in respect of any service or program other than a vocational program offered by the private career college.|
|Treatment of books and equipment|
|31. In calculating a refund under sections 25 to 29, a private career college may retain the retail cost of books or equipment that the private career college supplied to the student if the student,|
|a) fails to return the books or equipment to the private career college within 10 days of the student’s withdrawal or expulsion from the program, or|
|b) returns the books or equipment to the private career college within the 10-day period referred to clause (a), but fails to return it unopened or in the same state it was in when supplied.|
|Refund for international students|
|32. A notice to a private career college that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be,|
|a) notice of a rescission of the contract for the purposes of section 36 of the Act If the notice is given within two days of receiving a copy of the contract; and|
|b) notice that the student is withdrawing from the program for the purposes of paragraph 1 of subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of the program has elapsed.|
|33. Any refund of fees that a private career college is required to pay under the Act shall be paid in Canadian Dollars|
The Statement of Students’ Rights and Responsibilities Issued by the Superintendent of Private Career Colleges
As at April 13, 2017 < http://www.tcu.gov.on.ca/pepg/audiences/pcc/statement.pdf>
Private career colleges in Ontario are regulated under the Private Career Colleges Act, 2005, which is administered by the Superintendent of Private Career Colleges. Prior to offering vocational programs to the public, private career colleges must be registered and have their programs approved under the Act. For a list of registered private career colleges and approved programs, please go to the ServiceOntario website at www.serviceontario.ca/pcc.
Dealing With Your Private Career College
There may be times when you need to communicate formally with your private career college, for example, giving notice that you want to withdraw from a program and receive a refund of fees or if you have a complaint against the college. When this is the case, you should do so in writing and the document should be delivered personally to the college, sent by courier or registered mail, or faxed or emailed to the appropriate official at the college. You should keep copies of any written documents between you and the college.
When you enrol in a program, you must sign and receive a written contract. The private career college is not allowed to require you to obtain a product or service as a condition of admission into the program. For example, a private career college may not require you to purchase a laptop computer from the college prior to enrolling you in a vocational program.
The written contract must contain all of the following terms:
- the approved program name;
- your address, telephone number and, if applicable, e-mail address;
- the start and expected end date;
- the language of instruction;
- the admission requirements;
- a schedule of hours of instruction;
- the location of instruction, and if instruction is provided online, the website address;
- the location of any additional training location and/or practicum (e.g., work placement), and if additional training and/or a practicum is provided online, the website address;
- the fees in Canadian dollars and a schedule indicating the time and amount of each payment;
- a place for you to acknowledge that you have received a copy of:
o this Statement of Students’ Rights and Responsibilities issued by the Superintendent of Private Career Colleges,
o the college’s fee refund policy,
o the college’s student complaint procedure,
o the college’s sexual violence policy, and
o the college’s policy relating to the expulsion of students;
- a consent section for the collection and use of your private information; and
- statements, in bold, that:
o the contract is subject to the Private Career Colleges Act, 2005 and the regulations made under the Act,
o the private career college does not guarantee employment for any student who successfully completes a vocational program offered by the college; and
o you are entitled to a copy of the signed contract immediately after it is signed.
A private career college is only allowed to charge or collect fees for a program in Canadian dollars. Furthermore, the college is not allowed to charge or collect any compulsory fee for a program that is not published on the ServiceOntario website or that is higher than what is published. The college is also not allowed to charge or collect any optional fee for a program that is not approved by the Superintendent of Private Career Colleges.
Before a contract is signed, a private career college is prohibited from collecting any fees from you, except 20% of the total fees for the program or $500, whichever is less. These fees must be in relation to processing your application or conducting any admission tests or assessments and must be disclosed in your contract.
A private career college is required to issue you a receipt every time you pay a fee. You should keep all receipts on file.
Sale of Students’ Goods and Services
A private career college is only permitted to sell goods you produce or create, provide your services to the public or arrange for the delivery of such services if the sale is part of completing your program. The college cannot profit from these sales; it can only charge an amount that allows the college to recover its cost.
A private career college is required to issue a fee refund within 30 days of you giving a written notice of cancellation or withdrawal or 30 days of you receiving a written notice of expulsion from the college. If you do not meet the admission requirements at the time the program begins, the college is required to issue you a refund of fees within 30 days of the start of the program. If you do not attend the first 14 days of classes, the college can cancel the contract and must issue a refund within 45 days of the start of the program.
Only the compulsory fees published on the ServiceOntario website or the optional fees approved by the Superintendent of Private Career Colleges are covered by the refund policy. You must return any goods you received under a contract in the same state they were in when supplied to you within 10 days of withdrawing in order to get credit for them. All refunds must be in Canadian dollars.
A private career college is prohibited from deducting any monies owed by you for other services or non-vocational programs offered by the college from a refund that you are entitled to for a vocational program.
The same refund policy applies when you withdraw from a program or are expelled from a private career college in accordance with the college’s expulsion policy or sexual violence policy.
Cooling Off Period
You can cancel a contract within two days of signing it if you deliver a written notice to a private career college at the address shown on the contract. You are entitled to a full refund of fees paid for the program, including any application fee, from the college.
In any of the following circumstances, you have a choice of cancelling a contract and making a written request for a full refund of fees paid for a program or accepting the shortcoming and continuing your training with the private career college:
- the college collects any fees for the program before the college is registered or before the program is approved under the Private Career Colleges Act, 2005;
- you are expelled from the college in a manner or for reasons not permitted under the college’s expulsion policy or sexual violence policy;
- the college collects more than 20% of the total fees for the program to a maximum of $500 before signing a contract with you;
- a total of more than 10% of the program is taught by unqualified instructors;
- the contract does not include all the mandatory terms required (refer to the “Contract” section); or
- the college, while still operating, discontinues the program before you can complete the program.
In addition, you also may seek a full refund if a private career college or its representative makes certain types of untrue statements for the purposes of convincing you to enrol in the program and the statements constitute a fundamental breach of the contract. The categories of inappropriate statements include: a false or misleading statement, a statement that guarantees admission to or successful completion of the program, employment after graduation or the right to enter Canada or receive a visa.
If you do not make a request for a full refund within a reasonable time of finding out about the shortcoming, you may lose your right to make a claim for a refund.
If a private career college charges or collects any compulsory fee that is not published on the ServiceOntario website or that is higher than what is published, you are entitled to a full refund of the unpublished fee or the difference in amount between what is published and what was collected. The same applies if the college charges or collects any optional fee that is not approved by the Superintendent of Private Career Colleges.
Partial Refund Before a Program Begins
You are entitled to a refund of fees paid for a program, except that a private career college is allowed to retain 20% of the total fees for the program or $500, whichever is less if:
- you withdraw from the program before it begins;
- you do not meet the program’s admission requirements before the program begins; or
- the college cancels the contract for the program within 45 days of the start of the program because you do not attend the first 14 days of classes.
Partial Refund After a Program Begins
If you withdraw from a program after the program begins, you may be entitled to a refund of fees paid for the program, depending on how much of the program has been delivered by a private career college. In most cases, the college is allowed to retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid with respect to the portion of the program that has been delivered by the college.
You have the right to access your transcript for 25 years after you leave a private career college. You may request a copy of your transcript by contacting your college.
In the event of a private career college closure, you will be able to access your transcript from an approved third party transcript issuer. It is suggested that you ask your college for the name of the third party issuer when you graduate.
A private career college is required to issue you a credential (diploma or certificate) within 60 days of completing a program. The college does not have to issue your credential until you have paid your fees in full.
Student Complaint Procedure
All private career colleges are required to have a student complaint procedure in place to resolve issues arising between the college and its students.
You must first go through a private career college’s student complaint procedure before filing a complaint with the Superintendent of Private Career Colleges. A Student Complaint Form for a complaint to the Superintendent can be downloaded from the ServiceOntario website at www.forms.ssb.gov.on.ca.
Sexual Violence Policy and Accommodation
All private career colleges are required to have a stand-alone policy to address sexual violence and harassment involving students. In addition, all private career colleges must, without fee, appropriately accommodate the needs of students affected by sexual violence or harassment.
The sexual violence policy must be included in every enrolment contract between a student and a private career college and it must be published on each private career college’s website or, where the private career college does not have a website, posted in a conspicuous location at each campus of the private career college.
At a minimum the policy must:
- provide information about supports and services available at the college or through its agent for students affected by sexual violence or harassment;
- identify the specific official, office or department at the college that students should contact to obtain supports and services;
- provide information about supports and services in the community for students affected by sexual violence or harassment;
- inform students that the college will appropriately accommodate the needs of students affected by sexual violence or harassment and identify the specific official, office or department at the college that students should contact for accommodation;
- inform students that they are not required to report an incident of, or make a complaint about, sexual violence or harassment to obtain supports, services, or accommodation; and
- set out a process for responding to and addressing incidents and complaints of sexual violence and harassment that includes the elements specified in the regulations under the Private Career Colleges Act, 2005.
Every private career college student who experiences sexual violence or harassment has the right to be treated with dignity, compassion, and respect. In addition, every student has the right to choose among the available options for addressing incidents of sexual violence or harassment, whether those options are provided on campus or off. Except in extreme situations, where there is an imminent threat to the campus or broader community, the choice of options (including the choice not to exercise any option) always remains with you, the student.
If you are attending or planning to attend a private career college under a student visa, some special rules apply.
You should make sure that you are familiar with the rules mentioned in the “Fee Collection” section. A private career college is allowed to charge special international student fees in relation to a vocational program but these fees cannot be higher than what are published on the ServiceOntario website. Only the compulsory fees published on the ServiceOntario website or the optional fees approved by the Superintendent of Private Career Colleges are covered by the refund policy.
After you sign a contract, a private career college is allowed to collect no more than 25% of the total fees for a program from you before the program begins. Some private career colleges are required to hold the money in a trust account until you begin the program. You should ask your college for details of its trust fund arrangement when you pay your fees.
You can cancel a contract with a private career college or withdraw from a program for any reasons. The same refund policy for domestic students also applies to you and any written notice of cancellation or withdrawal is acceptable.
In addition, a special rule applies to international students if you are unable to obtain a student visa to enter Canada. As long as you deliver a written notice of this fact to a private career college before half of the portion of a program has passed, you are entitled to a refund of fees paid for the program, except that the college is allowed to retain 20% of the total fees for the program or $500, whichever is less.
Every private career college is required to have insurance in case you have an accident in class or while on an offsite placement. If you are injured while attending a private career college, you should immediately inform the relevant official at the college.
If you enrol in a program that is 12 months or shorter or that is delivered over an undefined period of time (e.g., trucking), a private career college is required to provide you with the result of at least one evaluation of your progress before you complete half of the total length of the program. If your program is longer than 12 months, for each 12-month period, the college is required to provide the result of at least one evaluation before you complete half of the period, i.e., 6 months.
You are entitled to be taught by an instructor who holds the required combination of academic, practical and teaching experience. In case of emergency, a private career college is allowed to use a substitute instructor who is not fully qualified. However, the college is not allowed to use unqualified instructors to teach a total of more than 10% of a program.
Special rules apply when a private career college closes. If your college closes before you finish your program, efforts will be made to arrange for you to complete your program. Instead of participating in a training completion, you may choose to receive a refund of fees paid for the portion of the program that has not been delivered.
For more information about your rights and responsibilities in the event of the closure of your private career college while you are enrolled as a vocational student, please see the Superintendent’s FACT SHEET #5: Training Completion Assurance Fund (TCAF) — Information for Students: Private Career College Closure at www.tcu.gov.on.ca/pepg/audiences/pcc/factsheet5.html.
This document is provided for your information and convenience only. It is not a legal document. For further information and the exact wording please refer to the Private Career Colleges Act, 2005 and regulations.
Need More Information?
You can find more detailed information about student protection measures in the Private Career Colleges Act, 2005 Facts Sheets, including information about fee refund calculation. All Fact Sheets can be downloaded from the Ministry of Training, Colleges and Universities website at www.tcu.gov.on.ca/pepg/audiences/pcc/.
If you have questions about the Private Career Colleges Act, 2005 and regulations, contact the Private Career Colleges Branch at:
Private Career Colleges Branch
Ministry of Training, Colleges and Universities
77 Wellesley Street West Box 977 Toronto (Ontario) M7A 1N3
Telephone: (416) 314-0500 or 1-866-330-3395
Fax: (416) 314-0499
Visit our website at: www.tcu.gov.on.ca/pepg/audiences/pcc/
The full text of the act and regulations can also be downloaded from the Ontario government E-Laws website at:
© Queen’s Printer for Ontario, 2017, Toronto
|For the purposes of this contract, the following is defined as: “Practicum” means practical component of the course of study consisting of no more than 20% of the hours of instruction of a program, and is not paid.
|This is a general description of the work experience component the TESOL Diploma program; detailed information will be provided in the Practicum Course outline prior to the start date of the work experience component of the program. Students are expected to successfully complete the required coursework in order to continue to the Practicum component of the TESOL Diploma program. To continue to the Practicum students must complete the course with a minimum grade of 70%.
The 20 hour practicum consists of 10 hours of observation and 10 hours supervised teaching in an ESL classroom as per the articulation agreement between ILAC and ILAC International College. During the practicum, the Practicum Host will monitor the hours of observation, hours of team-teaching, and evaluate solo lessons. Students may suggest or request Practicum Hosts, but all practicums must be approved by the Program Manager. As per TESL Canada regulations, ILAC International College’s TESOL Diploma is equivalent to Professional Standard One. For more information see https://www.tesl.ca.
|1) If you cancel your confirmed attendance 3 weeks or more (21+ calendar days) before your scheduled class, a full refund, less a $100 administration fee and the cost of all procured books, will be issued.|
|2) Less than 3 weeks to 1 (20 – 7 calendar days) week before your scheduled class, there will be a cancellation charge of 25% of the course tuition fee.|
|3) No refund is available when cancellation is made less than 1 week (6 calendar days or fewer) prior to the commencement of a course or if participants leave before finishing the course.|
|4) There is no refund for ongoing classes. Once a student begins class, ILAC International College is not obliged to refund any tuition fees.|
|Statement of commitment
ILAC International College is committed to providing customer service and to ensuring equal access and participation for people with disabilities. We believe in integration and we are committed to treating people with disabilities in a way that respect their dignity, independence, integration and equal opportunity. We will meet the needs of people with disabilities by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws, including Accessibility for Ontarians with Disabilities Act (AODA) and Integrated Accessibility Standards (O. Reg. 191/11).
(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
(b) a condition of mental impairment or a developmental disability,
(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
(d) a mental disorder, or
(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)
Barrier means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice;
Personal Assistive Devices is a piece of equipment a person with a disability uses to help them with daily living (e.g., a wheelchair, screen reader, hearing aid, cane or walker, an oxygen tank).
Personal Supports is used by persons with disabilities that enable them to carry out the activities of daily living and allow access to care and services. For example, walkers, personal oxygen tank, power-mobility devices such as power wheelchairs or scooters.
Service Animals are animals used by people with many different kinds of disabilities, such as vision loss, epilepsy, autism and anxiety disorder. Examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. An animal is considered a service animal if it wears a harness, vest or other visual indicator or the person with a disability provides documentation from a regulated health professional.
Support Person is someone who accompanies a person with disability to help with communication, mobility, personal care or medical needs or with access to goods or services. A support person may be a paid professional, a volunteer, a family member or friend.
In accordance with the Accessibility Standards Regulation, ILAC International College undertakes to train all members of its organization in these requirements and will ensure that all employees, volunteers, directors, board members and owners and anyone who provides goods, services or facilities to ILAC International College’s customers have received training in these procedures as it relates to their specific roles. The training will be offered within the probation period after the effective hiring, or whenever there is a need.
ILAC International College will provide written notice to each member on an ongoing basis when changes to the policies, practices and procedures governing the provision of accessibility standards. Revised training will be provided in the event of changes to legislation, procedures and/or practices.
Procedures and Commitment
ILAC International College has outlined its procedures and commitment as below:
a) ILAC International College will communicate with people with disabilities in ways that take into account their disability;
b) When asked, ILAC International College will provide information about the organization and its services, including public safety information, in accessible formats or with communication supports;
c) Where a customer or guest has specific requirements for alternate means communication, and requests that alternate forms of communication be used, ILAC International College will accommodate the person with disability with whatever means necessary to allow proper and courteous communication. This may include, but is not limited to communication in writing by email, communication by telephone, reading information to the person or providing large font written communications;
d) Where ILAC International College is unable to supply the communication in a format that meets the person’s needs, an explanation will be provided to the person with disability giving the reasons why the person’s communication needs cannot be accommodated;
e) Wherever possible, ILAC International College ‘s internet Website and its content will be created in a way that considers how assistive devices, such as screen readers, speech and input systems and other devices, operate and how people with disabilities use them to allow the site to be accessible to people with disabilities;
f) We will notify employees, potential hires, volunteers and the public that accommodations can be made during recruitment and hiring;
g) We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees and students. Where needed, we will also provide customized emergency information to help an employee and students with a disability during an emergency;
h) We will modify or remove an existing policy that does not respect and promote the dignity, independence, integration and equal opportunity of people with disabilities;
i) Where a person with a disability is accompanied by a Service Animal, the Service Animal will be permitted in all areas of the premises, except where excluded by law. Such laws could include the Food Safety and Quality or the Health Protection and Promotion Act;
j) Where the Service Animal is a breed that is restricted by the province or municipality, the provisions of the Provincial or municipal law will prevail;
k) The Service Animal of a person with a disability must be registered with ILAC International College at Front Desk;
l) The employee, volunteer, customer or student that is accompanied by a Service Animal is responsible for maintaining care and control of Service Animal at all times while on ILAC International College premises;
m) If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, ILAC International College will make all reasonable efforts to meet the needs of all individuals;
n) If ILAC International College staff or volunteer is not able to easily identify that the animal is a service animal, he/she can kindly ask the person to provide documentation (e.g. template, letter, form) from a regulated health professional that confirms that the person needs the service animal for reasons relating to their disability;
o) Assistive devices such as a cane, a walker, a personal oxygen tank, a wheelchair or mobility scooter are permitted to be used in all common areas of the property. ILAC International College requests that all compressed gas or oxygen be registered with the Front desk to properly advise the Fire Department in the event of a fire emergency;
p) Where elevators are not present and where an individual requires assistive device for the purpose of mobility, service will be provided in a location that meets the needs of the customer;
q) In the event of planned or unexpected disruption of regular service for customers, ILAC International College will communicate this information to each person with a disability by such means as is appropriate for each individual;
r) When a notification needs to be posted, it will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available;
s) If a customer with a disability is accompanied by a Support Person, ILAC International College will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the Support Person;
t) A Support Person is subject to the same by-laws and rules of ILAC International College as a customer or guest;
u) Where a person utilizes a Support Person and confidential information must be discussed, the person with the disability will be asked to consent to the presence of the Support Person during the discussion;
v) Support person who accompanies the person with a disability due to health or safety reasons may be subjected to an admission and/or tuition fee.
w) A Support Person may be requested by ILAC International College to protect the health and safety of the person with the disability or the health and safety of others on the premises;
x) In case ILAC International College understands and requests that a person with disability needs a support person to accompany he/she in its premises, before making a decision, ILAC International College will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence and determine if there is no other reasonable way to protect the health or safety of the person or others on the premises;
y) In such a situation, ILAC International College will waive the admission fee for the support person, if applicable.
Where a person’s disability might affect their ability to hear the fire alarm or voice communication system, or where the person with a disability may have difficulty in evacuating their suite in an emergency situation, ILAC International College will discuss the needs of each person with a disability with them individually to put into place an individual plan to handle the emergency situation.
Once the individual emergency plan for each person with a disability has been established, ILAC International College and the person with a disability will adhere to that plan in an emergency situation.
ILAC International College is committed to equal access and participation for people with disabilities who are working, learning or visiting at the school. We welcome your comments and feedback on any accessibility relating to the school. You can submit your comments and feedback by e-mailing email@example.com with the subject Accessibility Feedback or by contacting Carolina Almeida at firstname.lastname@example.org or at 416-961-5151-404. We will respond to your feedback within 05 (five) business days.
|Last Revised: December 22, 2016|
|1. Sexual Violence Policy|
|ILAC International College is committed to providing its students with an environment free from sexual violence and treating anyone who reports incidents of sexual violence with dignity and respect.|
|This Sexual Violence Policy defines sexual violence and outlines ILAC International College’s policies and procedures for training staff and students, and reporting and responding to complaints of sexual violence made by or involving its students.|
|Any person(s) accused of engaging in sexual violence will be referred to as the “Respondent(s)” and the person(s) making the allegation as the “Complainant(s)”.|
|If this policy conflicts with the any other ILAC International College Policy, the Sexual Violence Policy prevails.|
|2. Definition of Sexual Violence|
|Sexual violence means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, sexual exploitation and the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph and video|
|3. Training, Reporting and Responding to Sexual Violence|
|A copy of the Sexual Violence Policy is included in every contract made between ILAC International College and its students. Furthermore, a copy of the Sexual Violence Policy is given to the Co-presidents, instructors, staff, other employees and ILAC International College contractors and training is provided regarding the policy and the processes of reporting, investigating and responding to complaints of sexual violence. .|
|The Sexual Violence Policy is available on the ILAC International College website and available to students, instructors and staff at any time.|
|The Co-presidents, instructors, staff, and any other employees and contractors of ILAC International College will report incidents of or complaints of sexual violence to the Student Service Manager upon becoming aware of them.|
|Students who have been affected by sexual violence or who need information about support services should contact the Student Services Manager directly.|
|Subject to Section 4 below, to the extent it is possible, ILAC International College will attempt to keep all personal information of persons involved in the investigation confidential except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:|
|· ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety or other measures that may be required ; and|
|· ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.|
|ILAC International College recognizes the right of the Complainant not to report an incident of or make a complaint about sexual violence or not request an investigation, and not to participate in any investigation that may occur.|
|Notwithstanding, in certain circumstances, ILAC International College may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk.|
|In all cases, including the above, ILAC International College will appropriately accommodate the needs of any student affected by sexual violence. Students seeking support and assistance should contact the Student Services Manager.|
|In this regard, ILAC International College will assist students who have experienced sexual violence to obtain counselling and medical care, and provide them with information about sexual violence support services available in the community. Students are not required to file a formal complaint in order to access support services.|
|4. Investigating Reports of Sexual Violence|
|Under this Sexual Violence Policy, any student of ILAC International College may file a report of an incident or a complaint to the Student Services Manager in writing. Other officials, offices or departments may be involved in any investigation including the Human Resource Department and/or Co-presidents.|
|Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, Student Services Manager will respond promptly and:|
|· determine whether an investigation should take place and if the Complainant wishes to participate in the investigation;|
|· determine who should conduct the investigation with regard to the seriousness of the allegation and the parties involved;|
|· determine whether the incident should be referred immediately to the police;|
|In such cases or where civil proceedings are commenced with respect to allegations of sexual violence, ILAC International College may conduct its own independent investigation and make its own determination in accordance with its policies and procedures; and|
|· determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing course delivery.|
|Once an investigation is initiated, the following will occur:|
|· the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;|
|· the Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;|
|· the Respondent will be interviewed and informed of the complaint, provided details of the allegations and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;|
|· any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;|
|· reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided ; and|
|· following the investigation, the Student Service Manager will:|
|o review all of the evidence collected during the investigation;|
|o determine whether sexual violence occurred; and if so|
|o determine what disciplinary action, if any, should be taken as set out in Section 5 below.|
|5. Disciplinary Measures|
|If it is determined by ILAC International College that the Respondent did engage in sexual violence, immediate disciplinary or corrective action will be taken. This may include:|
|· disciplinary action up to and including termination of employment of instructors or staff; or|
|· expulsion of a student; and /or|
|· the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or|
|· any other actions that may be appropriate in the circumstances.|
|Should the Complainant or the Respondent disagree with the decision resulting from the investigation, he or she may appeal the decision to the Co-president within 5 business days by submitting a letter addressed to the Co-president advising of the person’s intent to appeal the decision.|
|7. Making False Statements|
|It is a violation of the Sexual Violence Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint.|
|Individuals who violate the Sexual Violence Policy are subject to disciplinary and/or corrective action up to and including termination of employment of instructors or staff or expulsion of a student.|
|It is a violation of the Sexual Violence Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.|
|Individuals who violate the Sexual Violence Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of instructors or staff or expulsion of a student.|
|ILAC International College shall ensure that student input is considered every time the Sexual Violence Policy is reviewed or amended.|
|ILAC International College will review its Sexual Violence Policy at least once every 3 years and amend it where appropriate.|
|10. Collection of Student Data|
|ILAC International College shall collect and be prepared to provide such data and information as required according to Subsections 32. 3 (8), (9) and (10) of Schedule 5 of the Private Career Colleges Act, 2005 as amended upon request by the Superintendent of Private Career Colleges Ontario.|
|I) 1) Sexual Assault Centres (Ontario) and Services in Toronto|
|Sexual Assault Centres in Ontario offer confidential and free counselling to survivors of recent and historical sexual assault. You can contact a centre to ask about individual or group counselling for survivors of sexual violence.|
|You can also reach a counsellor by phone at any time by calling a sexual assault centre crisis line.|
|These confidential, 24-hour phone lines offer someone immediate to talk to, crisis counselling, support and information for support allies (i.e. parents, partners or friends of survivors), safety planning, information on victim police reporting and medical options, and strategies for coping with flashbacks, memories and feelings.|
Pour le support francophone aux femmes victimes d’agression sexuelle, se il vous plaît visitez (for French-language support to women victims of sexual assault, please visit): Action ontarienne contre la violence faite aux femmes.
|Sexual Assault/Domestic Violence Treatment Centre:|
|Sexual Assault/Domestic Violence Treatment Centres in Ontario are hospital-based centres that provide 24/7 emergency care to women, children and men who have been sexually assaulted or who are victims or survivors of domestic violence (intimate partner) abuse. Services include:|
|· Emergency medical care|
|· Crisis intervention|
|· Collection of forensic evidence|
|· Access to emergency contraception and preventative treatment for sexually-transmitted infections|
|· Medical follow-up|
|· Referral to community resources.|
|You can choose to have centre staff conduct a physical examination, offer medical care and/or collect any physical (forensic) evidence of a recent sexual assault. It is your decision whether you wish to report the assault to the police or provide the forensic evidence. If you think you were drugged and sexually assaulted, Sexual Assault/Domestic Violence Treatment Centres can also test to determine the presence of drugs in your body.|
|To contact the Sexual Assault/Domestic Violence Treatment Centre in Ontario nearest you, follow the link http://www.satcontario.com/en/view.php?key=42&menu=37&lang=en.|
|Kids Help Phone:|
|Kids Help Phone provides free and confidential 24/7 counselling and information service for young people in Canada.|
|· Telephone toll-free: 1-800-668-6868|
|· Website: www.kidshelpphone.ca|
|· Get support and information through Kids Help Phone’s website or Live Chat|
|Talk4Healing: A Helpline for Aboriginal Women:|
|Talk4Healing is available to all Aboriginal women living in urban, rural and remote communities, both on and off reserve, throughout Northern Ontario. They support Aboriginal women and their families who need support.|
|Telephone toll-free: 1-855-554-HEAL|
|II) 2) Sexual Assault Centres (British Columbia) and Services in Vancouver|
|Women’s Centres in British Columbia:|
|Capilano College Women’s Centre|
|2055 Purcell Way|
|North Vancouver, BC V7J 3H5|
|Douglas College Women’s Centre|
|700 Royal Street|
|New Westminster, BC V3L 5B2|
|Downtown Eastside Women’s Centre|
|44 East Cordova Street|
|Vancouver, BC V6K 1K2|
|Howe Sound Women’s Centre|
|P.O. Box 2052|
|Squamish, BC V0N 3G0|
|Indian Homemakers Association of BC|
|208-175 East Broadway|
|Vancouver, BC V5T 1W2|
|Tel: (604)876-0944 Fax: (604)876-1448|
|Langara College Women’s Centre|
|100 West 49th Avenue|
|Vancouver, BC V5Y 2Z6|
|Nanaimo Womens Centre|
|150 Wallace Street|
|Nanaimo, B.C. V9R 5B1|
|Tel: (250) 753-0633|
|Fax: (250) 753-9506|
|Phillipine Women’s Centre|
|451 Powell Street|
|Vancouver, BC V5A 1G7|
|Tel: (604)215-1103 Fax: (604)215-1103|
|Pro-Choice Action Network|
|219-1675 West 8th Avenue|
|Vancouver, BC V6J 1V2|
|Richmond Women’s Resource Centre|
|110-7000 Minoru Blvd.|
|Richmond, BC V6Y 3Z5|
|Tel: (604)279-7060 Fax: (604)279-7069|
|Ridge Meadows Women’s Centre|
|P.O. Box 29028|
|Maple Ridge, BC V2X 0C5|
|Simon Fraser University Women’s Centre|
|Tel: (778)782-3670 Email: email@example.com|
|South Asian Women’s Centre|
|8163 Main Street|
|Tel: (604)325-6637 Fax: (604)325-4266|
|South Surrey/White Rock Women’s Place|
|15318 – 20th Avenue|
|Surrey, BC V4A 2A2|
|Surrey Women’s Centre|
|P.O. Box 33519, Surrey Place Mall|
|Surrey, BC V3T 5R5|
|Tel: Business (604)589-1868 Crisis (604)589-8373|
|Vancouver Society of Immigrant and Visible Minority Women|
|204-2534 Cypress Street|
|Vancouver, BC V6J 1Z2|
|UBC Women’s Centre
Room 130, Student Union Bldg
|Wish Drop-In Centre (Women’s Centre for prostitutes)|
|320 East Hastings Street|
|Vancouver, BC V6A 1P4|
|BC – Organizations|
|Committee for Domestic Workers and Caregivers Rights|
|789 East 14th Avenue|
|Vancouver, BC V5W 3T9|
|DAWN Vancouver (Dis-abled Women’s Network)|
|Everywoman’s Health Clinic|
|2005 E. 44th Avenue|
|Vancouver, BC V5P 1N1|
|FREDA (Feminist Research Education Development Action)
SFU Harbour Centre
|515 West Hastings Street|
|Vancouver, BC V6B 5K3|
|Tel: (604)291-5197 Fax: (604)291-5189|
|India Mahila Association|
|P.O.Box 67553 Station O|
|Vancouver, BC V5W 3T9|
|Pacific Post Partum Support Society|
|104-1416 Commercial Drive|
|Vancouver, BC V5L 3X9|
|POWER (Prostitutes and Other Women for Equal Rights)|
|201-110 Cambie Street|
|Vancouver Women’s Health Collective|
|1675 West 8th Avenue|
|Vancouver, BC V6J 1V2|
|Tel: (604)736-5262 Fax: (604)736-2152|
Women Educated in Self-Defense Training (W.E.S.T.)
2349 St. Catherines Street
|Vancouver, BC V5T 3X8|
|West Coast Domestic Workers Association|
|302-119 West Pender Street|
|Vancouver, BC V6B 1S5|
|Woman’s Research Centre
101-2245 West Broadway
|Vancouver, BC V6K 2E4|
|217-1956 West Boradway|
|Women’s Resource Society of the Fraser Valley|
|535 Hornby Street|
|Vancouver, BC V6C 2E8|
|Tel: (604)895-5800 Fax: (604)684-9171|
|Anti-Violence Centres in Vancouver|
|Battered Women’s Support Services|
|Crisis (604) 687-1867|
|Hours: 10am to 5pm (Monday-Friday) 10am to 8pm (Wednesday)|
|TTY: (604) 687-6732|
|Women Against Violence Against Women Rape Crisis Centre|
|24 hour crisis: (604) 255-6344|
|Toll Free: 1-877- 392-7583|
|Helping Spirit Lodge Transition House|
|24 hour crisis: (604) 872-6649|
|Kate Booth Transition House|
|Vancouver Rape Relief and Women’s Shelter|
|24 hour crisis: (604) 872-8212|
|TTY: 9am-9pm: (604) 877-9058|
|III) 3) Other Resources:|
|Dispelling the myths about sexual assault|
|Society’s understanding of sexual violence can be influenced by misconceptions and false beliefs (commonly referred to as ‘rape myths’). Separating myths from facts is critical to stopping sexual violence.|
|The chart below outlines some of the commonly held myths, and corrects them with the corresponding facts.|
1 Brennan & Taylor-Butts, Sexual Assault, 13.
|2 Ibid., 8.|
|3 Statistics Canada, Criminal Victimization and Health: A Profile of Victimizations Among Persons with Activity Limitations or Other Health Problems (Ottawa: 2010), 8.|