Policies & Procedures

Attendance

1)       ILAC International College keeps a daily record of attendance. See Program Syllabus for program attendance requirements.

2)       If there are any extenuating circumstances concerning a student’s absence, the instructor should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3)       Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and forwarded to the Administration Office. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Student Service Manager will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

4)       Students who fail to meet the program attendance requirements without a valid excuse and are required to meet with the Student Service Manager prior to being allowed to attend further classes. The Student Service Manager’s remedies will be governed by the requirements of MTCU and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s “Discipline Policy” and best practices in the circumstances.

Leave of Absence

1)       ILAC International College may grant a leave of absence due to serious medical issues, parental leave, and any other force majeure situation in which the administrative staff judges as reasonable.

2)       The student shall seek a formal leave of absence by submitting a written request to the Student Services Manager.  The leave of absence is usually granted for one term but cannot exceed four terms. Under extraordinary circumstances, students may apply for a second leave of absence, which must be approved by the Student Services Manager and the College Director of the school.

3)       Students have up to 200% of the total length of the program of study to complete all requirements for graduation.

4)       A student who fails to return from a leave of absence on the expected date will be withdrawn from his/her program.

5)       Students who are granted a leave of absence will not be required to pay fees during the leave and will not be entitled to use the services of the school or the program, during the leave.

6)       A student who is returning from a leave of absence must register for a minimum of one term before completion of the program.

7)       The student should discuss, in advance, what conditions, if any, need to be met upon their return. International students may not seek or continue part or full-time work on or off campus during the leave of absence, as per IRCC regulations.

Make-up Tests, Late Assignments

1)       Make-up tests, in lieu of tests missed due to illness or other permissible circumstances may be arranged. Any student who is unable to write a test at the scheduled time must make this request prior to the examination date. Student may be asked to provide documentation to support the absence (i.e., doctor’s notes for illness). Unexcused absences from tests and exams may result in a score of zero (0).

2)       The instructors may use their discretion to determine if extensions on assignments will be granted. Assignments will be deducted 10% for every 24 hours they are late unless prior arrangements have been made prior to the due date of the assignment by the student in writing.                                                                                                                                                      

3)       Students are expected to complete tests and assigned work at the specified times. Program Syllabus contains specific policies.

Plagiarism (See also “Discipline Policy”)

1)       Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

a)       copying previously published work;

b)       copying another student’s work;

c)       reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and

d)       Using paid or unpaid services or other people to complete one’s assignments.

2)       Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred and may also be open to academic sanction.

Cheating (See also “Discipline Policy”)

1)       Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:

a)       passing exam papers/solutions to another student;

b)       repeatedly looking at other students’ papers;

c)       discussing or whispering of answers during a test;

d)       submitting research reports in which no research took place; and

e)       writing answers on a desktop.

f)        collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by ILAC International College, in order to foster learning).

2)       Cheating offences are subject to academic penalty.

Academic Penalty (See also “Discipline Policy”)

1)       Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification from the Student Services Manager, in writing, of the offence. This notification is kept on file in the Institute’s offices. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

Dismissal/Expulsion (See also “Discipline Policy”) 

1)       Without limitation, a student may be dismissed/expelled from a program after review by the Student Services Manager for one of the following reasons:

a)       failing or not completing all core courses (determined by program) in which the student is registered;

b)       failing any course two (2) or more times;

c)       showing a consistent pattern over two (2) or more courses of failing to meet the program’s standards or failure to meet expectations as determined in this Contract. The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”; and/or

d)       failing or showing a possibility to fail to complete all requirement for graduation within 200% of the total length of the program of study.

2)       A student is considered to have withdrawn from his/her program of study if the student:

a)       has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal Form;

b)       has not complied with the Institute’s Academic Standards Policy; and/or

c)       has not returned from the authorized leave of absence.

Grading Disagreements

1)       Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with their instructor or Student Services Manager in an attempt to resolve the problem.

2)       Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

3)       Students have five (5) business days from the day they receive the grades to request a re-take or re-assessment of the task, assignment, or exam.

Appeals

1)       A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal to the Student Services Manager. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Program Coordinator.

2)       Students have five (5) business days from the day they receive a decision that affects their academic progress to request an appeal on the outcome of the decision. Student Complaint Procedure Policy will apply.

Certification of Achievement

A Certificate or Diploma of Achievement is provided to all students who successfully meet program requirements.

Transcript of Academic Record 

Upon request, ILAC International College can provide a Transcript of Academic Record that states you studied/are studying at ILAC International College. It indicates the total hours you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Manager. Requests should be made at least five (5) business days prior to needing this document.

ILAC International College is committed to providing customer service and to ensuring equal access and participation for people with disabilities.  We believe in integration and we are committed to treating people with disabilities in a way that respect their dignity, independence, integration and equal opportunity. We will meet the needs of people with disabilities by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws, including Accessibility for Ontarians with Disabilities Act (AODA) and Integrated Accessibility Standards (O. Reg. 191/11).

Definitions

Disability means:

(a)           any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

(b)           a condition of mental impairment or a developmental disability,

(c)           a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

(d)           a mental disorder, or

(e)           an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)

Barrier means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice;

Personal Assistive Devices is a piece of equipment a person with a disability uses to help them with daily living (e.g., a wheelchair, screen reader, hearing aid, cane or walker, an oxygen tank).

Personal Supports is used by persons with disabilities that enable them to carry out the activities of daily living and allow access to care and services. For example, walkers, personal oxygen tank, power-mobility devices such as power wheelchairs or scooters.

Service Animals are animals used by people with many different kinds of disabilities, such as vision loss, epilepsy, autism and anxiety disorder. Examples of service animals include dogs used by people who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. An animal is considered a service animal if it wears a harness, vest or other visual indicator or the person with a disability provides documentation from a regulated health professional.

Support Person is someone who accompanies a person with disability to help with communication, mobility, personal care or medical needs or with access to goods or services. A support person may be a paid professional, a volunteer, a family member or friend.

Training           

In accordance with the Accessibility Standards Regulation, ILAC International College undertakes to train all members of its organization in these requirements and will ensure that all employees, volunteers, directors, board members and owners and anyone who provides goods, services or facilities to ILAC International College’s customers have received training in these procedures as it relates to their specific roles. The training will be offered within the probation period after the effective hiring, or whenever there is a need. ILAC International College will provide written notice to each member on an ongoing basis when changes to the policies, practices and procedures governing the provision of accessibility standards. Revised training will be provided in the event of changes to legislation, procedures and/or practices.

Procedures and Commitment 

ILAC International College has outlined its procedures and commitment as below:

a)       ILAC International College will communicate with people with disabilities in ways that take into account their disability;

b)       When asked, ILAC International College will provide information about the organization and its services, including public safety information, in accessible formats or with communication supports;

c)       Where a customer or guest has specific requirements for alternate means communication, and requests that alternate forms of communication be used, ILAC International College will accommodate the person with disability with whatever means necessary to allow proper and courteous communication. This may include, but is not limited to communication in writing by email, communication by telephone, reading information to the person or providing large font written communications;

d)       Where ILAC International College is unable to supply the communication in a format that meets the person’s needs, an explanation will be provided to the person with disability giving the reasons why the person’s communication needs cannot be accommodated;

e)       Wherever possible, ILAC International College ‘s internet Website and its content will be created in a way that considers how assistive devices, such as screen readers, speech and input systems and other devices, operate and how people with disabilities use them to allow the site to be accessible to people with disabilities;

f)        We will notify employees, potential hires, volunteers and the public that accommodations can be made during recruitment and hiring;

g)       We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees and students. Where needed, we will also provide customized emergency information to help an employee and students with a disability during an emergency; h)        We will modify or remove an existing policy that does not respect and promote the dignity, independence, integration and equal opportunity of people with disabilities;

i)         Where a person with a disability is accompanied by a Service Animal, the Service Animal will be permitted in all areas of the premises, except where excluded by law. Such laws could include the Food Safety and Quality or the Health Protection and Promotion Act;

j)         Where the Service Animal is a breed that is restricted by the province or municipality, the provisions of the Provincial or municipal law will prevail;

k)       The Service Animal of a person with a disability must be registered with ILAC International College at Front Desk;

l)         The employee, volunteer, customer or student that is accompanied by a Service Animal is responsible for maintaining care and control of Service Animal at all times while on ILAC International College premises;

m)     If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, ILAC International College will make all reasonable efforts to meet the needs of all individuals;

n)       If ILAC International College staff or volunteer is not able to easily identify that the animal is a service animal, he/she can kindly ask the person to provide documentation (e.g. template, letter, form) from a regulated health professional that confirms that the person needs the service animal for reasons relating to their disability; o)       Assistive devices such as a cane, a walker, a personal oxygen tank, a wheelchair or mobility scooter are permitted to be used in all common areas of the property. ILAC International College requests that all compressed gas or oxygen be registered with the Front desk to properly advise the Fire Department in the event of a fire emergency;

p)       Where elevators are not present and where an individual requires assistive device for the purpose of mobility, service will be provided in a location that meets the needs of the customer;

q)       In the event of planned or unexpected disruption of regular service for customers, ILAC International College will communicate this information to each person with a disability by such means as is appropriate for each individual;

r)        When a notification needs to be posted, it will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available;

s)        If a customer with a disability is accompanied by a Support Person, ILAC International College will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the Support Person;

t)        A Support Person is subject to the same by-laws and rules of ILAC International College as a customer or guest;

u)       Where a person utilizes a Support Person and confidential information must be discussed, the person with the disability will be asked to consent to the presence of the Support Person during the discussion;

v)     Support person who accompanies the person with a disability due to health or safety reasons may be subjected to an admission and/or tuition fee. w)   A Support Person may be requested by ILAC International College to protect the health and safety of the person with the disability or the health and safety of others on the premises;

x)     In case ILAC International College understands and requests that a person with disability needs a support person to accompany he/she in its premises, before making a decision, ILAC International College will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence and determine if there is no other reasonable way to protect the health or safety of the person or others on the premises;

y)     In such a situation, ILAC International College will waive the admission fee for the support person, if applicable.

Emergency Communications

Where a person’s disability might affect their ability to hear the fire alarm or voice communication system, or where the person with a disability may have difficulty in evacuating their suite in an emergency situation, ILAC International College will discuss the needs of each person with a disability with them individually to put into place an individual plan to handle the emergency situation. Once the individual emergency plan for each person with a disability has been established, ILAC International College and the person with a disability will adhere to that plan in an emergency situation.

Feedback

ILAC International College is committed to equal access and participation for people with disabilities who are working, learning or visiting at the school. We welcome your comments and feedback on any accessibility relating to the school. You can submit your comments and feedback by e-mailing info@ilacic.com with the subject Accessibility. We will respond to your feedback within 05 (five) business days.

1)       Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of Institution, as well as employees.

2)       Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.

3)       Zero tolerance: The Institution will have a zero-tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4)       May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5)       Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

Application of Policies

1)       Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2)       Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a)       Race;

b)       Citizenship;

c)       Sexual Orientation;

d)       Ancestry;

e)       Creed;

f)        Age;

g)       Place of Origin;

h)       Sex (including pregnancy);

i)         Marital Status;

j)         Colour;

k)       Gender Identity;

l)         Gender Expression;

m)     Family Status;

n)       Ethnic Origin;

o)       Disability; and/or

p)       The Receipt of Public Assistance.

1)       Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

2)       Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

3)       “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation in Ontario, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

4)       Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to the Student Services Manager, instructor, or Program Coordinator as soon as they become aware of an issue.

5)       Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

6)       Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable Ontario Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

7)       Definitions:

a)       “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:

i)   causing physical or emotional harm to another person or damage to another person’s property,

ii)   placing another person in reasonable fear of harm to himself or herself or damage to his or her property,

iii)   creating a hostile environment at the Institution for another person,

iv)   infringing on the legal rights of another person at the Institution, or

v)   materially and substantially disrupting the education process or the orderly operation of the Institution; (“intimidation”)

b)       “Employee”: For the purpose of this policy, the term employee includes: full- time, part-time, temporary, probationary, and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;

c)       “Student”: means student or prospective student of the Institute;

d)       “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and

e)       “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable British Columbia Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing, or hurtful.

8)       Discipline: The Institution will investigate any and all allegations for harassment promptly, in accordance with the law, and free from reprisal.

9)       Where to report: See the Student Services Coordinator immediately if there are any questions or concerns about this policy.

10)   To the extent that this policy is inconsistent with the evolving human rights, harassment, or discrimination laws in the province of Ontario, the laws of Ontario shall prevail.

The purpose of the BYOD is to support learning activities and allow students to take more control of their own learning. By bringing your own devices, students will be able to participate in collaborative learning environments, complete assignments, in class tasks, homework, and continue to build the technological skills needed in today’s workforce.

Students agree that:

1)       All personal devices used in class must have access to Microsoft Office applications or equivalent and a browser.

2)       During school hours students are allowed to use their devices for learning related activities, only.

3)       Students shall comply with teachers’ requests regarding use of devices during class hours.

4)       Devices may be prevented from accessing certain websites while connected to the ILAC International College network at the discretion of the Institution.

5)       Students are expected to use their devices in an ethical manner.

6)       Students may not use the devices to record, transmit or post photos or videos of other teachers or students.

7)       No images or videos recorded at school shall be transmitted or posted at any time without the permission of the institution.

8)       ILAC International College will not routinely monitor personal devices.  However, it does reserve the right to take all necessary and appropriate steps to retrieve information owned by the Institution.

9)       ILAC International College is not responsible for lost or stolen devices.  Students are advised to possess their personal belongings at all times.

10)   Violations of the BYOD policy may result in applying the Discipline Policy.

The use of any ILAC International College computing resources, is subject to the normal requirements of legal and ethical behavior within the ILAC International College community. Thus, permitted use of a computer, computer system, or network does not extend to whatever is technically possible. For students, a breach of this policy may lead to a range of discipline, including expulsion in the most severe of circumstances.

Although some limitations are built into computer operating systems and networks, those limitations are not the sole restrictions on what is permissible. Users must abide by all applicable restrictions, whether or not they are built into the operating system or network and whether or not they can be circumvented by technical means.

1)       The Health and Safety Committee Chairperson ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members know where the fire suppression equipment locations are at each campus and they know how to operate the fire suppression equipment for school fire evacuation procedures, and that all buildings are staffed by at least one Health and Safety Committee member. Health and Safety Committee Chairperson is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

3)       In the event of a fire emergency on ILAC International College premises, the respective Health and Safety Committee member will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.

4)       The Health and Safety Committee member will advise all occupants to evacuate the campus. Teachers, staff and students proceed to the identified Assembly Point. The Fire Warden will conduct a building sweep to ensure that no one remains in the building.

5)       The Health and Safety Committee member will act as a liaison between building management/security/fire officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

6)       No student or employee will re-enter the building until the fire officials have authorized re-entry.

Procedure for Earthquake Safety

1)       The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3)       The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4)       In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5)       If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building

6)       The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Health and Safety Chairperson will authorize school closure.

No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

2)       Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a)       conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the Institution);

b)       student performance bringing discredit on the professional, academic, or ethical standards of the institution;

c)       academic failure;

d)       poor attendance i.e. attendance which falls below the any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);

e)       conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees

f)        repeated contravention of the Institute’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;

g)       failure to pay required fees as set out in the student’s signed contract;

h)       contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i)         distribution of materials within the campus and to the Institutes’ students that have not been approved by the Institute (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3)       Repeated failure to abide by Institute’s policies, which may be amended from time to time as the Institution deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)       The Institute may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)       Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation,

a)       the use of alcohol or drugs;

b)       violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus;

c)       dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

6)       Harassment or Discrimination – ILAC International College does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by ILAC International College’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7)       Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8)       Fee refunds will be governed by the provisions of this Policy and applicable laws and/or regulations as prescribed. Refunds rules set in this Policy will be applicable for the student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study),ILAC International College will have no obligation to refund tuition or any part of that student’s tuition.

9)       A sanction of suspension or dismissal/expulsion will be recorded on a student’s academic record and transcript.

10)   Notification – Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the Institution within 5 days of the notification having been received by the student.

12)   ILAC International College may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

2)       “Disparagement” for the purposes of this Policy, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3)       Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrolment.

4)       Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in various provinces across Canada, and is committed to maintaining high standards in teaching and in ensuring that the value of the Institute’s credential remains strong.

5)       Social media: With the popularity of social media (Facebook, YouTube, X [Twitter], etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.

6)       Reputation is a two-way street: Students derive significant benefit from being an alumnus of the Institute. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.

7)       Specific undertakings of student: With the above in mind, students shall undertake to do the following:

a)       Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;

b)       Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;

c)       Report to the Institution immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

d)       Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.

e)       Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;

f)        Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.

8)       Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy.

Student Support

Students experiencing IT and/or administrative issues can contact our online support at studentsupport@ilacic.com. In the meantime, students are asked to contact their assigned instructor to be accommodated accordingly. Please allow 1 to 2 business days for your inquiry to be processed.

ILAC Data Breach Protocols

Breach Investigation and Containment

Following the discovery of a potential breach, including unauthorized access to user data or unauthorized access to the technology stack, ILAC shall:

1) Apply containment measures immediately.

2) Notify the affected users immediately.

3) Launch an investigation into the breach in conjunction with internal and external IT and security partners

The ILAC IT Director is responsible for the management of the breach investigation, completion of a risk assessment, and coordinating with others within or outside the organization as appropriate to contain, eradicate, and recover from the breach. ILAC will mobilise other staff within the organization who may need to participate in the investigation or its resulting response. They will also assess whether outside consultation with specialized expertise is required to complete the investigation, assess the breach, or provide the necessary security measures.

Incident prioritization is the responsibility of the Director. Prioritization is based on safety and security of users, confidentiality and integrity of user data, and impact on the service provided.

Maintenance of Breach Information Log

If any organizational or user data is compromised, the following information will be collected and logged for each breach:

•              The current status of the incident

•              A summary of the incident

•              Indicators related to the incident

•              Other incidents related to this incident

•              Actions taken by all incident handlers on this incident

•              Impact assessments related to the incident

•              A list of evidence gathered during the incident investigation

•              Comments from incident handlers

•              Next steps to be taken

Recovery

The IT and security team will determine the best course of action for recovery. These include restoring systems to normal operation, confirming that the systems are functioning normally, and remediating vulnerabilities to prevent similar incidents. Recovery may involve rebuilding systems from scratch, replacing compromised files with clean versions, installing patches, changing passwords, or tightening network perimeter security.

Post-Incident Activity

A thorough analysis of each breach incident and handling process will be conducted by the security team in conjunction with ILAC’s leadership and external partners. Lessons learned will be shared with relevant staff and used to build more robust security systems.

Learning Management System (LMS)

All of the data for our learning platform is stored in the Microsoft Azure cloud where all data is encrypted at rest.

•              All data on the learning is processed using a database. Data and services are hosted on secure cloud platform.

•              Data in transit is encrypted via SSL/TLS and data at rest is encrypted at Azure.

•              Management access and data transfers are done via SSH.

•              Backups of data are taken on a daily basis and stored for 30 days.

ILAC works with premium technology partners like Microsoft and Moodle partner Edunao for hosting and managing the institution’s Learning Management System to ensure data security.

We use Accessibility plugins within our LMS that enables students and users to customise the LMS to their visual needs. Accessibility plugin supports changing of text sizes and colour schemes. Customisations save to the student’s session, allowing them to persist between pages, and can also be saved to the database allowing them to apply permanently.

The accessibility plugin also integrates ATBar from Southampton University ECS. This provides extra tools and customisation options, including dictionary lookup and Text-to-speech.

Our learning platform Moodle is open-source and designed to provide equal functionality and information to all people. This means that there should be no barriers for people regardless of disabilities, assistive technologies that are used, different screen sizes and different input devices. Moodle’s accessibility conformance can be found here: https://moodledev.io/general/development/policies/accessibility

To use our LMS, the following are required:

•              A Computer System

•              A Web Browser

•              Internet Connection

Computer System Requirements

We recommend a computer with a minimum of 8GB of memory and 2GB of empty storage (HDD) space to use our LMS. Most modern operating systems (OS) and computers are supported along with the following popular OS choices:

•              Windows 7, Windows 8, Windows 11 or higher

•              Mac OS X 10.6 or higher

Web Browser

Students are recommended to use the latest version of Chrome, Firefox, Microsoft Edge, or Safari browser for the best LMS experience. Students may need to add an exception for our LMS website to their browser’s pop-up blocker.

Additional Requirements

·         Adobe PDF Reader for opening and reading PDF files.

·         Office software suite, such as Microsoft Office for viewing and editing office or Word or PowerPoint documents. A free Microsoft Office Web license is made available for every enrolled student.

·         An institution provided email address for full access to our LMS.

·         High-speed internet connection like DSL, Cable DSL, Cable, Fiber, or a faster internet connection is recommended. Free high-speed internet connection is made available to all students on our campuses.

Students have the option to pay in 2 equal instalments or more.  If an instalment plan is approved, it is the student’s responsibility to ensure the institution receives the outstanding amount by the due date.  If the student defaults on any of the instalments from the payment plan, the Discipline Policy may apply resulting in the suspension and/or dismissal of the student.

A Letter of Acceptance (LOA) will not be issued until the registration fee has been paid in full.  If an International Student notifies the Institution that their Study Permit application has not been completed by the Program Start Date, the student may request the Institution to issue an additional LOA for a later start date for an additional charge of a $200 administrative fee and the Institute will retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application.

2)       The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)       We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)       When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the Institute. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Student Services Manager.

5)       We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6)       We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

7)       The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

8)       The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9)       We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10)   Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of Ontario or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

14)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

a)       ensure there is a justifiable business purpose for the surveillance;

b)       seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

c)       to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

d)       to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

e)       subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

f)        data is destroyed within 14 days from the day of capture;

g)       ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

h)       ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;

i)         recorded images are managed by the IT Department.

15)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Student Services Manager.

ILAC International College is committed to providing its students with an environment free from sexual violence and treating anyone who reports incidents of sexual violence or misconduct with dignity and respect.

This Sexual Violence and Misconduct Policy defines sexual violence and misconduct, and outlines ILAC International College’s policies and procedures for training staff and students, as well as reporting and responding to complaints of sexual violence made by or involving its students.

Any person(s) accused of engaging in sexual violence or misconduct will be referred to as the “Respondent(s)” and the person(s) making the allegation as the “Complainant(s)”.

If this policy conflicts with the any other ILAC International College Policy, the Sexual Violence and Misconduct Policy prevails.

2.       Definition of Sexual Violence and Misconduct

Sexual violence and misconduct means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, sexual exploitation and the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph and video.

3.       Training, Reporting and Responding to Sexual Violence and Misconduct

A copy of the Sexual Violence and Misconduct Policy is included in every contract made between ILAC International College and its students. Furthermore, a copy of the Sexual Violence and Misconduct Policy is given to all ILAC International College directors, controlling shareholders, owners, partners and other persons who manage or director the affairs, along with teachers, staff, contractors, and other employees, and training is provided regarding the policy and the processes of reporting, investigating, and responding to complaints of sexual violence.

The Sexual Violence and Misconduct Policy is available on the ILAC International College website and available to students, teachers, and staff at any time.

ILAC International College teachers, staff, and any other employees and contractors of ILAC International College will report incidents of or complaints of sexual violence or misconduct to their Campus Manager, or the Director of Studies upon becoming aware of them. Students who have been affected by sexual violence or misconduct who need information about support services should contact a student services representative, or the Director of Studies directly.

If students, in good faith, report an incident of, or make a complaint about, sexual violence, they will not be subject to discipline or sanctions for violations of ILAC International College’s policies relating to drug or alcohol use at the time the alleged sexual violence occurred.

Students who disclose their experience of sexual violence through reporting an incident of, making a complaint about, or accessing supports and services for sexual violence, will not be asked irrelevant questions during the investigation process by ILAC International College’s staff or investigators, including irrelevant questions relating to the student’s sexual expression or past sexual history.

Subject to Section 4 below, to the extent it is possible, ILAC International College will attempt to keep all personal information of persons involved in the investigation confidential, except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:

a)       ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety or other measures that may be required; and

b)       ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

ILAC International College recognizes the right of the Complainant not to report an incident of or make a complaint about sexual violence/misconduct or not request an investigation, and not to participate in any investigation that may occur.

Notwithstanding, in certain circumstances, ILAC International College may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk. In all cases, including the above, ILAC International College will appropriately accommodate the needs of any student affected by sexual violence or misconduct.

ILAC International College is committed to having specific confidential supports in relation to sexual violence on campus. Affected parties should contact ILAC International College’s Campus Manager, or the Director of Studies. ILAC International College will assist students who have experienced sexual violence to obtain counselling and medical care and provide them with information about sexual violence support services available in the community. Students are not required to file a formal complaint in order to access support services.

4.       Investigating Reports of Sexual Violence and Misconduct

Under this Sexual Violence and Misconduct Policy, any student of ILAC International College may file a report of an incident or a complaint to a Student Services representative, or Director of Studies in writing. Other officials, offices or departments may be involved in any investigation including the Human Resource Department.

Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, the Student Services representative, or Director of Studies will respond promptly and:

a)       determine whether an investigation should take place and if the Complainant wishes to participate in the investigation;

b)       determine who should conduct the investigation with regard to the seriousness of the allegation and the parties involved;

c)       determine whether the incident should be referred immediately to the police;

In such cases or where civil proceedings are commenced with respect to allegations of sexual violence or misconduct, ILAC International College may conduct its own independent investigation and make its own determination in accordance with its policies and procedures; and determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing course delivery.

Once an investigation is initiated, the following will occur:

1)       the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;

2)       the Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

3)       the Respondent will be interviewed and informed of the complaint, provided details of the allegations, and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;

4)       any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;

5)       reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided; and

6)       following the investigation, the Student Services representative, or Director of Studies will:

a)       review all of the evidence collected during the investigation;

b)       determine whether sexual violence occurred; and if so

c)       determine what disciplinary action, if any, should be taken as set out in Section 5 below.

5.       Disciplinary Measures

If it is determined by ILAC International College that the Respondent did engage in sexual violence or misconduct, immediate disciplinary or corrective action will be taken. This may include:

1)       disciplinary action up to and including termination of employment of teachers or staff; or

2)       expulsion/dismissal of a student; and /or

3)       the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

4)       any other actions that may be appropriate in the circumstances.

6.       Appeal

Should the Complainant or the Respondent disagree with the decision resulting from the investigation, he or she may appeal the decision to the VP Operations within 5 business days by submitting a letter/email advising of the person’s intent to appeal the decision.

7.       Making False Statements

It is a violation of the Sexual Violence and Misconduct Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action up to and including termination of employment of teachers or staff or expulsion of a student.

8.       Reprisal

It is a violation of the Sexual Violence and Misconduct Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of teachers or staff or expulsion of a student.

9.       Review

ILAC International College shall ensure that student input is considered every time the Sexual Violence and Misconduct Policy is reviewed or changed. ILAC International College will review its Sexual Violence and Misconduct Policy at least once every 3 years and amend it where appropriate.

For a list of support services, centers and other resources in Ontario, please see list of resources below and accompanying this policy available at https://ILAC International College.com/policies/.

Resources in Ontario

Ontario 211 Helpline

The Ontario 211 phone line is free and is answered 24 hours a day all year round. You can talk to people in more than 150 languages.

·         Tel: 211

·         Toll-free: 1-877-330-3213

·         Toll-free TTY: 1-888-340-1001

Provincial crisis lines

Provincial crisis lines are free and confidential 24-hour helplines that offer:

·         someone to talk to

·         crisis counselling

·         emotional support

·         safety planning

·         legal information

·         other assistance

Assaulted women’s helpline

Get 24/7 crisis counselling and referrals to shelters, legal advice and other help. Support is available in over 200 different languages, including 17 Indigenous languages:

·         Toll-free: 1-866-863-0511

·         Toll-free TTY: 1-866-863-7868

·         Toronto: 416-863-0511
TTY: 416-364-8762

·         Text #SAFE (#7233) on your Mobile (Fido, Rogers, Bell, and TELUS networks)

Support services for male survivors of sexual abuse

Get 24/7 multilingual support service for male survivors of sexual abuse, both recent and historical.

·         Toll-free: 1-866-887-0015

Additional Resources:

·         Emergency shelters

·         Sexual assault centres

·         Domestic violence treatment centres

·         Mental health and addictions treatment services

·         Affordable housing

·         Supports for Indigenous women

·         Employment and job training services

As of April 13, 2017 < http://www.tcu.gov.on.ca/pepg/audiences/pcc/statement.pdf>

Career colleges in Ontario are regulated under the Ontario Career Colleges Act, 2005, which is administered by the Superintendent of Career Colleges. Prior to offering vocational programs to the public, career colleges must be registered and have their programs approved under the Act. For a list of registered career colleges and approved programs, please go to the Service Ontario website at www.serviceontario.ca/pcc.

Dealing With Your Career College

There may be times when you need to communicate formally with your career college, for example, giving notice that you want to withdraw from a program and receive a refund of fees or if you have a complaint against the college. When this is the case, you should do so in writing and the document should be delivered personally to the college, sent by courier or registered mail, or faxed or emailed to the appropriate official at the college. You should keep copies of any written documents between you and the college.

Contract

When you enrol in a program, you must sign and receive a written contract. The career college is not allowed to require you to obtain a product or service as a condition of admission into the program. For example, a career college may not require you to purchase a laptop computer from the college prior to enrolling you in a vocational program.

The written contract must contain all of the following terms:

• the approved program name;

• your address, telephone number and, if applicable, e-mail address;

• the start and expected end date;

• the language of instruction;

• the admission requirements;

• a schedule of hours of instruction;

• the location of instruction, and if instruction is provided online, the website address;

• the location of any additional training location and/or practicum (e.g., work placement), and if additional training and/or a practicum is provided online, the website address;

• the fees in Canadian dollars and a schedule indicating the time and amount of each payment;

• a place for you to acknowledge that you have received a copy of:

o this Statement of Students’ Rights and Responsibilities issued by the Superintendent of Career Colleges,

o the college’s fee refund policy,

o the college’s student complaint procedure,

o the college’s sexual violence policy, and

o the college’s policy relating to the expulsion of students;

• a consent section for the collection and use of your private information; and

• statements, in bold, that:

o the contract is subject to the Ontario Career Colleges Act, 2005 and the regulations made under the Act,

o the career college does not guarantee employment for any student who successfully completes a vocational program offered by the college; and

o you are entitled to a copy of the signed contract immediately after it is signed.

Fee Collection

A career college is only allowed to charge or collect fees for a program in Canadian dollars. Furthermore, the college is not allowed to charge or collect any compulsory fee for a program that is not published on the ServiceOntario website or that is higher than what is published. The college is also not allowed to charge or collect any optional fee for a program that is not approved by the Superintendent of Career Colleges.

Before a contract is signed, a career college is prohibited from collecting any fees from you, except 20% of the total fees for the program or $500, whichever is less. These fees must be in relation to processing your application or conducting any admission tests or assessments and must be disclosed in your contract.

A career college is required to issue you a receipt every time you pay a fee. You should keep all receipts on file.

Sale of Students’ Goods and Services

A career college is only permitted to sell goods you produce or create, provide your services to the public or arrange for the delivery of such services if the sale is part of completing your program. The college cannot profit from these sales; it can only charge an amount that allows the college to recover its cost.

Fee Refund

A career college is required to issue a fee refund within 30 days of you giving a written notice of cancellation or withdrawal or 30 days of you receiving a written notice of expulsion from the college. If you do not meet the admission requirements at the time the program begins, the college is required to issue you a refund of fees within 30 days of the start of the program. If you do not attend the first 14 days of classes, the college can cancel the contract and must issue a refund within 45 days of the start of the program.

Only the compulsory fees published on the Service Ontario website or the optional fees approved by the Superintendent of Career Colleges are covered by the refund policy. You must return any goods you received under a contract in the same state they were in when supplied to you within 10 days of withdrawing in order to get credit for them. All refunds must be in Canadian dollars.

A career college is prohibited from deducting any monies owed by you for other services or non-vocational programs offered by the college from a refund that you are entitled to for a vocational program.

The same refund policy applies when you withdraw from a program or are expelled from a career college in accordance with the college’s expulsion policy or sexual violence policy.

Cooling Off Period

You can cancel a contract within two days of signing it if you deliver a written notice to a career college at the address shown on the contract. You are entitled to a full refund of fees paid for the program, including any application fee, from the college.

Full Refund

In any of the following circumstances, you have a choice of cancelling a contract and making a written request for a full refund of fees paid for a program or accepting the shortcoming and continuing your training with the career college:

• the college collects any fees for the program before the college is registered or before the program is approved under the Ontario Career Colleges Act, 2005;

• you are expelled from the college in a manner or for reasons not permitted under the college’s expulsion policy or sexual violence policy;

• the college collects more than 20% of the total fees for the program to a maximum of $500 before signing a contract with you;

• a total of more than 10% of the program is taught by unqualified instructors;

• the contract does not include all the mandatory terms required (refer to the “Contract” section); or

• the college, while still operating, discontinues the program before you can complete the program.

In addition, you also may seek a full refund if a career college or its representative makes certain types of untrue statements for the purposes of convincing you to enrol in the program and the statements constitute a fundamental breach of the contract. The categories of inappropriate statements include: a false or misleading statement, a statement that guarantees admission to or successful completion of the program, employment after graduation or the right to enter Canada or receive a visa.

If you do not make a request for a full refund within a reasonable time of finding out about the shortcoming, you may lose your right to make a claim for a refund.

If a career college charges or collects any compulsory fee that is not published on the Service Ontario website or that is higher than what is published, you are entitled to a full refund of the unpublished fee or the difference in amount between what is published and what was collected. The same applies if the college charges or collects any optional fee that is not approved by the Superintendent of Career Colleges.

Partial Refund Before a Program Begins

You are entitled to a refund of fees paid for a program, except that a career college is allowed to retain 20% of the total fees for the program or $500, whichever is less if:

• you withdraw from the program before it begins;

• you do not meet the program’s admission requirements before the program begins; or

• the college cancels the contract for the program within 45 days of the start of the program because you do not attend the first 14 days of classes.

Partial Refund After a Program Begins

If you withdraw from a program after the program begins, you may be entitled to a refund of fees paid for the program, depending on how much of the program has been delivered by a career college. In most cases, the college is allowed to retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid with respect to the portion of the program that has been delivered by the college.

Transcript

You have the right to access your transcript for 25 years after you leave a career college. You may request a copy of your transcript by contacting your college.

In the event of a career college closure, you will be able to access your transcript from an approved third party transcript issuer. It is suggested that you ask your college for the name of the third party issuer when you graduate.

Credential

A career college is required to issue you a credential (diploma or certificate) within 60 days of completing a program. The college does not have to issue your credential until you have paid your fees in full.

Student Complaint Procedure

All career colleges are required to have a student complaint procedure in place to resolve issues arising between the college and its students.

You must first go through a career college’s student complaint procedure before filing a complaint with the Superintendent of Career Colleges. A Student Complaint Form for a complaint to the Superintendent can be downloaded from the Service Ontario website at www.forms.ssb.gov.on.ca.

Sexual Violence and Misconduct Policy and Accommodation

All career colleges are required to have a stand-alone policy to address sexual violence and harassment involving students. In addition, all career colleges must, without fee, appropriately accommodate the needs of students affected by sexual violence or harassment.

The sexual violence and misconduct policy must be included in every enrolment contract between a student and a career college and it must be published on each career college’s website or, where the career college does not have a website, posted in a conspicuous location at each campus of the career college.

At a minimum the policy must:

• provide information about supports and services available at the college or through its agent for students affected by sexual violence or harassment;

• identify the specific official, office or department at the college that students should contact to obtain supports and services;

• provide information about supports and services in the community for students affected by sexual violence or harassment;

• inform students that the college will appropriately accommodate the needs of students affected by sexual violence or harassment and identify the specific official, office or department at the college that students should contact for accommodation;

• inform students that they are not required to report an incident of, or make a complaint about, sexual violence or harassment to obtain supports, services, or accommodation; and

• set out a process for responding to and addressing incidents and complaints of sexual violence and harassment that includes the elements specified in the regulations under the Ontario Career Colleges Act, 2005.

Every career college student who experiences sexual violence or harassment has the right to be treated with dignity, compassion, and respect. In addition, every student has the right to choose among the available options for addressing incidents of sexual violence or harassment, whether those options are provided on campus or off. Except in extreme situations, where there is an imminent threat to the campus or broader community, the choice of options (including the choice not to exercise any option) always remains with you, the student.

International Students

If you are attending or planning to attend a career college under a student visa, some special rules apply.

Fee Collection

You should make sure that you are familiar with the rules mentioned in the “Fee Collection” section. A career college is allowed to charge special international student fees in relation to a vocational program but these fees cannot be higher than what are published on the Service Ontario website. Only the compulsory fees published on the Service Ontario website or the optional fees approved by the Superintendent of Career Colleges are covered by the refund policy.

After you sign a contract, a career college is allowed to collect no more than 25% of the total fees for a program from you before the program begins. Some career colleges are required to hold the money in a trust account until you begin the program. You should ask your college for details of its trust fund arrangement when you pay your fees.

Fee Refund

You can cancel a contract with a career college or withdraw from a program for any reasons. The same refund policy for domestic students also applies to you and any written notice of cancellation or withdrawal is acceptable.

In addition, a special rule applies to international students if you are unable to obtain a student visa to enter Canada. As long as you deliver a written notice of this fact to a career college before half of the portion of a program has passed, you are entitled to a refund of fees paid for the program, except that the college is allowed to retain 20% of the total fees for the program or $500, whichever is less.

Insurance

Every career college is required to have insurance in case you have an accident in class or while on an offsite placement. If you are injured while attending a career college, you should immediately inform the relevant official at the college.

Midway Evaluation

If you enrol in a program that is 12 months or shorter or that is delivered over an undefined period of time (e.g., trucking), a career college is required to provide you with the result of at least one evaluation of your progress before you complete half of the total length of the program. If your program is longer than 12 months, for each 12-month period, the college is required to provide the result of at least one evaluation before you complete half of the period, i.e., 6 months.

Qualified Instructors

You are entitled to be taught by an instructor who holds the required combination of academic, practical and teaching experience. In case of emergency, a career college is allowed to use a substitute instructor who is not fully qualified. However, the college is not allowed to use unqualified instructors to teach a total of more than 10% of a program.

Closure

Special rules apply when a career college closes. If your college closes before you finish your program, efforts will be made to arrange for you to complete your program. Instead of participating in a training completion, you may choose to receive a refund of fees paid for the portion of the program that has not been delivered.

For more information about your rights and responsibilities in the event of the closure of your career college while you are enrolled as a vocational student, please see the Superintendent’s FACT SHEET #5: Training Completion Assurance Fund (TCAF) — Information for Students: Career College Closure at www.tcu.gov.on.ca/pepg/audiences/pcc/factsheet5.html.

This document is provided for your information and convenience only. It is not a legal document. For further information and the exact wording please refer to the Ontario Career Colleges Act, 2005 and regulations.

Need More Information?

You can find more detailed information about student protection measures in the Ontario Career Colleges Act, 2005 Facts Sheets, including information about fee refund calculation. All Fact Sheets can be downloaded from the Ministry of Training, Colleges and Universities website at www.tcu.gov.on.ca/pepg/audiences/pcc/.

If you have questions about the Ontario Career Colleges Act, 2005 and regulations, contact the Career Colleges Branch at:

Private Career Colleges Branch

Ministry of Training, Colleges and Universities

77 Wellesley Street West Box 977 Toronto (Ontario) M7A 1N3

Telephone: (416) 314-0500 or 1-866-330-3395

Fax: (416) 314-0499

E-mail: pcc@ontario.ca

OR

Visit our website at: www.tcu.gov.on.ca/pepg/audiences/pcc/

The full text of the act and regulations can also be downloaded from the Ontario government E-Laws website at:

www.ontario.ca/laws

© Queen’s Printer for Ontario, 2017, Toronto

ILAC International College, herein referred to as the “Institute”, is committed to taking all reasonable steps to ensure students have the opportunity to successfully complete their programs. The Institute is dedicated to the prompt and impartial resolution of student conflict issues to the satisfaction of both the student and the staff of the Institute. The Student Complaint Procedure is designed to provide students with both an informal and formal process wherein the student may request satisfaction for the quality of the education he/she received. All complaints submitted in accordance with the Student Complaint Procedure shall be dealt with in an efficient manner.

Dispute Resolution Process

1.       When a concern arises, the student should first attempt to address it with the individual most directly involved.  If unsatisfied with the outcome, the student should submit a written complaint to the Student Services Manager.  Should this person be absent or be named in the complaint the student should submit the written complaint to the College Director.

2.       The Student Services Manager will arrange to meet with the student to discuss the concern as soon as possible and within five (5) days of receiving the student’s written complaint.

3.       Following the meeting with the student, the Student Services Manager will conduct whatever enquiries and/or investigations are necessary and provide a written response to the student that includes reasons for the determination on the complaint.  The written reasons will be provided no later than 30 days following the receipt of the student’s written complaint. Students making a complaint may make oral submissions and/or have a person present with him/her at all stages of proceedings that may make oral submissions on behalf of the student. Students will not be subject to any retaliation as a result of their complaint. Responsibilities of the student and Student Services Manager, follow.

4.       After having exhausted the dispute resolution process, if the student is not satisfied with the institution’s resolution of his/her complaint in accordance with the procedure herein set out, the student may file a claim with the Superintendent of Ontario Ministry of Advanced Education and Skills Development.

The Student’s Responsibilities

The student must communicate his/her concern, in writing, to the relevant faculty member. The Institute’s official designated to receive and make decisions regarding a student complaint is the Student Services Manager. Students are encouraged to address any concerns immediately and seek to utilize the Support Services before partaking in the Dispute Resolution processes. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Student Services Manager in writing, which will assist in determining an appropriate resolution.

The Student Services Manager’s Responsibilities

As soon as possible and within five (5) days of receiving the student’s written complaint, the Student Services Manager must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has. The Student Services Manager will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved. The Student Services Manager is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process. The faculty member or Student Services Manager must record all resolution plans/decisions, as well as the reasons for such resolutions/ decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. The original will be given to the student after a copy is made and filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The Student Services Manager must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner. Once the resolution is mutually resolved, the Student Services Manager and the student will close the complaint record by signing a declaration at the bottom of the resolution. The student will be provided with a copy of the complaint, any submissions filed and the decision made. A student who disagrees with the Student Services Manager’s assessment of the complaint may escalate his/her concerns to the College Director.

Meeting with Faculty Member

If the Student Services Manager finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the Student Services Manager will arrange a meeting with the faculty member and Program Coordinator in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student, the Program Coordinator will provide the faculty member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the Program Coordinator will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The Program Coordinator will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe.  A student who disagrees with the Program Coordinator’s assessment of the complaint may escalate his/her concerns to the College Director.

Further Investigation

If the problem has not been resolved, the College Director may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the Director will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the College Director will report to the student, in writing, that the complaint has been investigated and is being addressed. The College Director must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.

Record of Complaints

The Institute will keep a record of all complaints in the student file at the campus where the complaint originated for a minimum of three (5) years from the data of the decision relating to the complaint. A copy of the complaint and any other submissions on file with respect to the complaint and/or the decision reached will be included in the record. Any student who makes a complaint will be provided with a copy of the record of the complaint if a student is not satisfied with the Institute’s resolution of his/her complaint.

After having exhausted the dispute resolution process, if the student is not satisfied with the institution’s resolution of his/her complaint in accordance with the procedure herein set out, the student may file a claim with the Superintendent of Ontario Ministry of Advanced Education and Skills Development and shall include in his or her application to the Superintendent a copy of the record. Students will not be subject to any retaliation as a result of their complaint.

Student Services Manager

The Student Services Manager is the first point of contact for students providing ongoing support for them when they have questions regarding class schedules or need support with academic information or other general inquires. This role is designed to provide immediate response to student needs as requested or forward the information to the Program Coordinator when escalated. The Student Services Manager can help you by providing information about:

·         Health insurance information and direct you to the closest medical office, when needed;

·         Housing and transportation services for students;

·         Embassies or Consulates;

·         Program Outlines and information on all programs offered;

·         Childcare services available to students;

·         Community and cultural services available to students; and

·         ILAC International College policies and procedures including questions about the enrolment contract;

o    Coordinating Program/course changes;

o    Providing Orientation to ILAC International College policies and procedures;

o    Providing transcripts of academic record or attendance records;

o    Provide student support to International Students.

Coop Placement Specialist

The Coop Placement Specialist is responsible for the development, implementation and coordination of student work placements, after finishing their in-class learning portion of the program. The Coop Placement Specialist can help you with:

·         Work Experience placements and changes

·         Conducting the practicum evaluation

·         Evaluate students’ performance during the work experience related courses

·         Providing work experience related support

Program Coordinator

The Program Coordinator is responsible for managing all the academic aspects of the college program, in order to ensure high level of customer service and student satisfaction. The Program Coordinator can help you with:

·         Ensuring student satisfaction of program quality and delivery

·         Collecting student’s feedback about the enrolled program

 College Director

The College Director is responsible for managing and supporting students in order for ILAC International College to meet its mission of ensuring student learning and success. The  College Director ensures student requests and feedback are reviewed and responded to in a timely manner.

Contact Information

Please email studentsupport@ilacic.com for inquiries regarding the above.

Fee refund policy

24.    (1) The definitions set out in subsection (2) and the provisions set out in sections 25 to 33 are prescribed as provisions that a career college is required, by section 29 of the Act, to include in its fee refund policy. O. Reg. 353/23, s. 13.

(2) In sections 25 to 27,

“earned fees” means the amount of all fees paid for a vocational program that is proportional to the number of instruction hours that have taken place when a withdrawal or expulsion occurs; (“droits acquis”)

“program mid-point” means the point in the progress of a vocational program where half of the scheduled hours of instruction for the program have taken place; (“mi-parcours du programme”)

“service fee” means the lesser of 20 per cent of all vocational program fees and $500. (“frais de service”) O. Reg. 353/23, s. 13.

Full refunds

25.    If a student has entered into a contract with a career college for a vocational program, the college shall give a refund of all fees paid for the program in the following circumstances:

1.       The student rescinds (cancels) the contract in writing within two days of receiving a copy of it, in accordance with section 36 of the Act.

2.       Before the student completes the program, the college discontinues the program or the college’s approval to provide the program is revoked by the Superintendent, but the college remains registered under the Act.

3.       The college collects any fees before receiving a certificate of registration from the Superintendent.

4.       The college collects any fees before the program was approved by the Superintendent.

5.       The college collects any fees other than a service fee before the student has entered into a contract with the college.

6.       The college expels the student in a manner or for reasons that are contrary to the college’s expulsion policy.

7.       The college does not provide an evaluation, in writing, of the student’s progress as required under section 12.

8.       The student voids the contract under subsection 18 (2) due to a statement, image or video made by the college that is prohibited under subsection 18 (1).

9.       The student voids the contract under section 22 because it is missing a term required under section 20.

10.    The student receives instruction from an instructor who is not qualified under section 41 for more than 10 per cent of the program’s duration. O. Reg. 353/23, s. 13.

Full refunds minus service fee

26.    A career college shall give a refund of all fees paid for a vocational program, except the service fee, in the following circumstances:

1.       The student gives written notice to the college, before the program start date specified in the student’s contract with the college, that the student is withdrawing from the program.

2.       The student is admitted to the program on the condition that the student meet specified admission requirements before the program start date specified in the student’s contract with the college, and the student does not meet the requirements before that day.

3.       The student does not attend the program within the first 14 days of the program after the program start date specified in the student’s contract with the college and is given written notice that the contract is cancelled from the college within the first 45 days of the program.

4.       The college is notified by or on behalf of an international student before the program mid-point that the international student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada). O. Reg. 353/23, s. 13.

Partial refunds

27.    (1) A career college shall give a student a refund of the fees paid for a vocational program in accordance with this section if,

(a)     the student withdraws from the program after the program start date specified in the student’s contract with the college; or

(b)     the student is expelled from the program for a reason permitted under the college’s expulsion policy. O. Reg. 353/23, s. 13.

(2) If a student’s program is scheduled to be up to 12 months in duration, the career college shall give a refund for the program as follows:

1.       If the withdrawal or expulsion occurs before the program mid-point, the college shall give a refund equal to the amount of all fees paid, less the service fee and any earned fees.

2.       If the withdrawal or expulsion occurs after the program mid-point, no refund is required for the program. O. Reg. 353/23, s. 13.

(3) If a student’s program is scheduled to be more than 12 months in duration, the career college shall give a refund for the initial 12-month period of the program and any subsequent period as follows:

1.       If the withdrawal or expulsion occurs before half of the scheduled hours of instruction have taken place for the period, the college shall give a refund equal to the amount of all fees paid for the period, less the service fee and any earned fees.

2.       If the withdrawal or expulsion occurs after half of the scheduled hours of instruction have taken place for the period, no refund is required for that period.

3.       If a period has not yet started at the time of the withdrawal or expulsion, the college shall give a refund of all fees paid for that period. O. Reg. 353/23, s. 13.

Refund of compulsory fees

28.    A career college may only charge or collect compulsory fees in relation to a vocational program after the fees have been published by the Superintendent under subsection 43 (2). O. Reg. 353/23, s. 13.

(2) If a career college collects a compulsory fee that has not been published by the Superintendent under subsection 43 (2), the college shall give a refund of the fee to the student on written request from the student. O. Reg. 353/23, s. 13.

No retention of refund

29.    A career college shall not retain any refund of fees payable to a student under sections 25 to 28 in order to recover or set-off an amount a student owes the college for any service or program other than a vocational program offered by the college. O. Reg. 353/23, s. 13.

Timing of refunds

30.    A refund payable by the career college must be issued to students within 30 days after the day a student,

(a)     delivers a written notice to withdraw from the program to the college;

(b)     is given a written notice of expulsion by the college; or

(c)     delivers a written request for a refund to the college under subsection 28 (2). O. Reg. 353/23, s. 13.

Treatment of books and equipment

31.    In calculating a refund under sections 25 to 28, a career college may retain the retail cost of books or equipment that the career college supplied to the student if the student,

a)       fails to return the books or equipment to the career college within 10 days of the student’s withdrawal or expulsion from the program, or

b)       returns the books or equipment to the career college within the 10-day period referred to in clause (a), but fails to return it unopened or in the same state it was in when supplied.

Notice of withdrawal for international students

32.    A notice to a career college that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be written notice to the college that a student is rescinding (cancelling) the contract under section 36 of the Act or withdrawing from the program. O. Reg. 353/23, s. 15.

 Currency

33.   Any refund of fees that a career college is required to pay under the Act shall be paid in Canadian Dollars. O. Reg. 415/06, s. 33.

Host Site Matching 

1)       Host organizations are subject to change in accordance with student’s experience, preferences, and availability.

2)       Securing placements depends on a variety of factors which include, but are not limited to:

a)       Language capabilities;

b)       Experience;

c)       Availability to work;

d)       Education;

e)       Suitability;

f)        Host company’s requirements; and

g)       Canadian labour laws

3)       Students are encouraged to find their own placement, but all potential employers must be approved by the Placement Department before the placement begins:

a)       Students are required to notify and obtain approval from the Placement Department 2 weeks prior to starting their placement. ILAC International College must approve any placement in order to be sure that it is appropriate to the program of study.

4)       If a student chooses not to secure their own placement, ILACIC guarantees that a placement will be arranged with a pre-approved ILACIC Host. The Placement Manager will review the student’s resume and determine the student’s suitability for available positions with ILACIC’s pre-approved list of Hosts.

5)       Should an interview be required as part of the placement process with a particular Host, the Placement Manager will arrange the interview, and the student must attend as scheduled.

6)       The Placement Department will work with students to determine the support they need in securing placements, if a placement cannot be secured after the second interview (i.e. interview workshops).

7)       The Placement Manager will do its utmost to accommodate student preferences; however, specific placements will depend on Host availability and student suitability for the position.

8)       If a student refuses, for no valid reason, a work experience placement that meets the work experience standards of the program, ILAC International College is under no obligation to accommodate the student.

9)       The Placement Department will ensure the Host is aware of the policies, responsibilities, and procedures of the work experience component of the program as per the Work Term Agreement.

10)   A placement is considered secured only after the Placement Department contacts the host and the Work Term Agreement is signed by all parties. The student will then begin the work experience component of the program and report as required.

Placement Policies

1)       Students must complete each pre-requisite course with a minimum grade of 70% for admittance into the work experience portion of their program.

2)       Students will conduct their co-ops in businesses operating in the province of study.

3)       Co-ops will be arranged by the Placement Department in the field of study for the purposes of applying the knowledge and skills learned in class.

4)       Co-ops will be monitored and tracked weekly by the Placement Department and students are required to maintain their attendance as per their employment contract.

5)       To complete and pass the work experience portion of the program, students must complete, and not exceed, all of the required placement hours of the work experience component of the program. If a student exceeds work placement component hours, ILAC International College will not issue the student a graduation certificate for the Program and will report the student’s violation to IRCC in writing.

6)       Students must follow policies, procedures, and practices of the Host organization and behave as responsible professionals at all times.

7)       If a student does not actively participate in the monitoring of the work placement component, ILAC International College will give the student a written warning. On the second warning, ILAC International College will also notify the Host organization of the potential violation. On the third warning ILAC International College will report the student’s violation of their work permit to IRCC in writing and the student will be considered to have not completed the work experience component of the Program.

8)       Students may also be dismissed at any time for CAUSE including, but not limited to:

a)       Poor performance;

b)       Misrepresentation of skills/education;

c)       Lack of punctuality;

d)       Unwarranted absences; and/or

e)       Inability to perform required tasks.

9)       If a student is dismissed from the work placement component, and, in the judgment of ILAC International College, has sufficient time remaining to be replaced with a new host organization, ILAC International College will arrange the new placement following the Host Site Matching procedure.

10)   If students are dismissed for CAUSE or transgressing any ILAC International College, or Host policies they will not be placed elsewhere because of damages to ILAC International College’s reputation among partners and professional Canadian organizations.

11)   ILAC International College will facilitate an alternative or supplementary work placement if a host organization does any of the following:

a)       Fails to provide sufficient work placement component hours;

b)       Does not uphold workplace employment standards and/or health and safety regulations;

c)       Dismisses the student without cause;

d)       Changes the nature of or the terms and conditions of the work placement in a significant way as outlined in the work term agreement; and /or

e)       Encourages the student to violate the terms of their work permit.

12)   ILAC International College may cancel any student’s placement if they believe the student has broken laws or for misconduct; the student will be assigned a grade of Fail for the placement and will not be eligible to repeat the work experience component.

13)   In the event a student fails a placement, s/he may repeat the placement. Applicable course and transfer fees may apply. A student is allowed to retake a failed placement a total of one time and must have valid work permit.

14)   If the student quits, or otherwise fails to complete the work placement component, ILAC International College will not issue the student a graduation certificate for the Program.

Attendance

1)       ILAC International College keeps a daily record of attendance. See Program Syllabus for program attendance requirements.

2)       If there are any extenuating circumstances concerning a student’s absence, the instructor should be notified as soon as possible. It is the student’s own responsibility to stay current with the course material and course curriculum and to “catch up” on any missed classes regardless of the reason for absence. By way of example, skipping or missing a class where a test or an in-class assignment was announced will not excuse a student from that test or assignment.

3)       Regular attendance is taken for each class and both absenteeism and lateness will be recorded on the attendance sheet and forwarded to the Administration Office. While the Institute will seek to be consistent and reasonable in its approach to deciding what constitutes a valid reason for an absence, the Student Services Manager will have decision-making discretion in this process. The Institute will seek to balance the validity of the student’s excuse with the importance of the course material missed.

4)        Students who fail to meet the program attendance requirements without a valid excuse and are required to meet with the Student Services Manager prior to being allowed to attend further classes. The Student Services Manager’s remedies will be governed by the requirements of provincial regulatory bodies and any other regulatory requirements, to which the Institute is bound, as well as The Institute’s “Discipline Policy” and best practices in the circumstances.

Leave of Absence

1)       ILAC International College may grant a leave of absence due to serious medical issues, parental leave, and any other force majeure situation in which the administrative staff judges as reasonable.

2)       The student shall seek a formal leave of absence by submitting a written request to the Student Services Manager. The Leave of absence is usually granted for one term but cannot exceed four terms. Under extraordinary circumstances, students may apply for a second leave of absence, which must be approved by the Student Services Manager and the College Director of the school.

3)       Students have up to 200% of the total length of the program of study to complete all requirements for graduation.

4)       A student who fails to return from a leave of absence on the expected date will be withdrawn from his/her program.

5)       Students who are granted a leave of absence will not be required to pay fees during the leave and will not be entitled to use the services of the school or the program, during the leave.

6)       A student who is returning from a leave of absence must register for a minimum of one term before completion of the program.

7)      The student should discuss, in advance, what conditions, if any, need to be met upon their return. International students may not seek or continue part or full-time work on or off campus during the leave of absence, as per IRCC regulations.

Make-up Tests, Late Assignments

1)       Make-up tests, in lieu of tests missed due to illness or other permissible circumstances may be arranged. Any student who is unable to write a test at the scheduled time must make this request prior to the examination date. Student may be asked to provide documentation to support the absence (i.e., doctor’s notes for illness). Unexcused absences from tests and exams may result in a score of zero (0).

2)       The instructors may use their discretion to determine if extensions on assignments will be granted. Assignments will be deducted 10% for every 24 hours they are late unless prior arrangements have been made prior to the due date of the assignment by the student in writing.

3)       Students are expected to complete tests and assigned work at the specified times. Program Syllabus contains specific policies.

Plagiarism (See also “Discipline Policy”)

1)       Plagiarism is the act of submitting work that is, in whole or in substantial part, someone else’s work, and representing it to be your own. Examples of plagiarism include, but are not limited to, the following:

a) copying previously published work;

b) copying another student’s work;

c) reviewing materials or works from mailboxes, printers, faculty desks or other sources, and adopting those works as your own; and

d) Using paid or unpaid services or other people to complete one’s assignments.

2)       Students are expected to acknowledge the sources of ideas and expressions they use in essays, reports, assignments etc. Failure to do so constitutes plagiarism and is subject to academic penalty. Students who knowingly loan work to be copied, in whole or in part, by another student, for which a grade is assigned, are equally at fault in cases where plagiarism has occurred and may also be open to academic sanction.

Cheating (See also “Discipline Policy”)

1)       Cheating is defined as any deliberate attempt to obtain credit through the use of deceit or dishonest methods. Examples of such behavior include, but are not limited to, the following:

a) passing exam papers/solutions to another student;

b) repeatedly looking at other students’ papers;

c) discussing or whispering of answers during a test;

d) submitting research reports in which no research took place; and

e) writing answers on a desktop.

f) collaboration where collaboration is expressly prohibited, whether or not that collaboration occurs online or otherwise (and despite the fact that collaboration will generally be encouraged by ILAC International College, in order to foster learning).

2)    Cheating offences are subject to academic penalty.

Academic Penalty (See also “Discipline Policy”)

1)    Academic penalties often begin with the awarding of a zero on the assignment/project/test for the first offence and a notification from the Program Coordinator or Academic Manager, in writing, of the offence. This notification is kept on file in the Institute’s offices. A subsequent offence may result in removal from the course and the possibility of complete dismissal/expulsion from the program.

Dismissal/Expulsion (See also “Discipline Policy”)

1)    Without limitation, a student may be dismissed/expelled from a program after review by the Student Services Manager for one of the following reasons:

a) failing or not completing all core courses (determined by program) in which the student is registered;

b) failing any course two (2) or more times;

c) showing a consistent pattern over two (2) or more courses of failing to meet the program’s standards or failure to meet expectations as determined in this Contract. The Institute will seek to apply its policy of graduated discipline consistently, and in accordance with its “Discipline Policy”; and/or

d) failing or showing a possibility to fail to complete all requirement for graduation within 200% of the total length of the program of study

2)    A student is considered to have withdrawn from his/her program of study if the student:

a) has advised the Institute that he/she has withdrawn from the program by completing the Institute’s Withdrawal Form;

b) has not complied with the Institute’s Academic Standards Policy; and/or

c) has not returned from the authorized leave of absence.

Grading Disagreements

1)    Where a student disagrees with a grade received or any decision resulting from application of the rules, policies, and regulations referenced in this Contract in its entirety, the student shall discuss the matter with their instructor or Student Services Manager in an attempt to resolve the problem.

2) Both individual and/or group complaints should be handled as outlined above. Most complaints are resolved informally with the instructor or faculty member responsible for grading that student/group of students. Faculty members endeavor to be open and fair in dealing with students’ concerns, thus students are encouraged to speak with the faculty member(s) involved in the matter.

3) Students have five (5) business days from the day they receive the grades to request a re-take or re-assessment of the task, assignment, or exam.

Appeals

1) A student who feels there have been extenuating circumstances that adversely affected his/her academic outcome/progress may appeal to the Student Services Manager. A student who is dissatisfied with the decision of first instance may appeal to the Institute’s Program Coordinator.

2) Students have five (5) business days from the day they receive a decision that affects their academic progress to request an appeal on the outcome of the decision. Student Complaint Procedure Policy will apply.

Certification of Achievement

A Certificate or Diploma of Achievement is provided to all students who successfully meet program requirements.

Transcript of Academic Record

Upon request, ILAC International College can provide a Transcript of Academic Record that states you studied/are studying at ILAC International College. It indicates the total hours you studied per week and the length of your study. Details of a student’s academic results and attendance can be added if requested. Please request this through a Student Services Manager. Requests should be made at least five (5) business days prior to needing this document.

1)       Who is bound: The Institution has adopted this Anti-Bullying, Anti-Harassment, and Anti-Discrimination Policy to ensure ethical and respectful employment practices and treatment for all students of Institution, as well as employees.

2)       Objective: The objective of this policy is to create a climate of understanding and mutual respect where each person feels a part of the Institution’s community.

3)       Zero tolerance: The Institution will have a zero tolerance policy for harassment or bullying. The Institution will not tolerate, ignore, or condone any form of discrimination or harassment and is committed to promoting appropriate standards of conduct at all times.

4)       May result in dismissal/expulsion: All employees in the Institution’s family are responsible for respecting the dignity and rights of their co-workers and the students whom they educate. Students in turn are responsible for respecting the dignity and rights of their fellow students. Bullying and harassment are serious forms of employee and student misconduct which may result in disciplinary action up to and including discharge of an employee, and which may result in suspension or dismissal/expulsion of a student or a denial of admission to any prospective student.

5)       Harassment-free workplace: The Institution will take any and all reasonable steps available to ensure a harassment-free environment, including barring the harasser from its facilities, where appropriate, or discontinuing business with harassers, as the case may be.

Application of Policies

1)       Online bullying, harassment, and social media: Harassment and bullying will not be tolerated on or off campus to the extent that such conduct compromises a respectful and harassment free environment at the Institution. For example, online (social media, e-mail, or otherwise) harassment or bullying by a student or Employee in our Institutional family will not be tolerated – and will be treated as if it occurred on campus.

2)       Enumerated grounds: Without limitation, the following prohibited grounds of discrimination and any combination of these grounds will specifically not be tolerated, apart and aside from any harassment or bullying issue:

a) Race;

b) Citizenship;

c) Sexual Orientation;

d) Ancestry;

e) Creed;

f) Age;

g) Place of Origin;

h) Sex (including pregnancy);

i) Marital Status;

j) Colour;

k) Gender Identity;

l) Gender Expression;

m) Family Status;

n) Ethnic Origin;

o) Disability; and/or

p) The Receipt of Public Assistance.

3)       Right to contract equally: Every person having legal capacity has a right to contract on equal terms without discrimination based on those items enumerated in paragraph 2 above.

4)       Equal treatment in employment: Every person has a right to equal treatment with respect to employment without discrimination or harassment based on those items enumerated in paragraph 2 above.

5)       “Bullying” standards may be adopted which go beyond any legislation that is in place or which has been introduced as draft legislation in British Columbia, in order to determine whether instances of “bullying” (which may fall short of or be different from “harassment”) have occurred.

6)       Obligation to Report: Staff and students must report any alleged form of discrimination, harassment, or bullying to the Student Services Manager, instructor, or Program Coordinator as soon as they become aware of an issue.

7)       Discrimination: Discrimination, as used in this Policy, is any practice or behaviour, whether intentional or not, which has a negative impact on an individual or group because of personal characteristics or circumstances unrelated to the person’s abilities or the employment or service issue in question (e.g., disability, sex, race, sexual orientation). Discrimination may arise as a result of direct differential treatment, or it may result from the unequal effect of treating individuals and groups in the same way. Either way, if the effect of the behaviour on the individual is to withhold or limit full, equal, and meaningful access to goods, services, facilities, employment, housing accommodation or contracts available to other members of society, it is discrimination.

8)       Duty to accommodate: This refers to the legal obligation of an organization to take steps to eliminate disadvantage caused by systemic, attitudinal, or physical barriers that unfairly exclude individuals or groups protected under the applicable British Columbia Human Rights legislation and any regulations thereto. It also includes an obligation to meet the special needs of individuals and groups protected by any such regulation and legislation unless meeting such needs would create undue hardship.

9)       Definitions:

a) “Bullying”: means the severe or repeated use by one or more pupils of a written, verbal, electronic or other form of expression, a physical act or gesture or any combination of them if it is directed at another person if it has the effect of or is reasonably intended to have the effect of:

i) causing physical or emotional harm to another person or damage to another person’s property,

ii) placing another person in reasonable fear of harm to himself or herself or damage to his or her property,

iii)      creating a hostile environment at the Institution for another person,

iv) infringing on the legal rights of another person at the Institution, or

v) materially and substantially disrupting the education process or the orderly operation of the Institution; (“intimidation”)

b) “Employee”: For the purpose of this policy, the term employee includes: full- time, part-time, temporary, probationary, and casual employees, co-op students, volunteers, job applicants, staff, contractors, and consultants working for the Institution;

c) “Student”: means student or prospective student of the Institute;

d) “Equal Treatment”: Equal treatment is treatment that brings about an equality of results and that may, in some instances, require different treatment. For example, to give all employees equal treatment in entering a building, it may be necessary to provide a ramp or an elevator for an employee who requires the use of a wheelchair; and

e) “Harassment”: Means improper comment or conduct based on one or more of the prohibited grounds listed in applicable British Columbia Human Rights legislation and regulations thereto, that a person knows or ought to know would be unwelcome, offensive, embarrassing, or hurtful.

10)    Discipline: The Institution will investigate any and all allegations for harassment promptly, in accordance with the law, and free from reprisal.

11)    Where to report: See the Student Services Manager immediately if there are any questions or concerns about this policy.

12) To the extent that this policy is inconsistent with the evolving human rights, harassment, or discrimination laws in the province of British Columbia, the laws of British Columbia shall prevail.

The purpose of the BYOD is to support learning activities and allow students to take more control of their own learning. By bringing your own devices, students will be able to participate in collaborative learning environments, complete assignments, in class tasks, homework, and continue to build the technological skills needed in today’s workforce.

Students agree that:

1)      All personal devices used in class must have access to Microsoft Office applications or equivalent and a browser.

2)      During school hours students are allowed to use their devices for learning related activities, only.

3)      Students shall comply with teachers’ requests regarding use of devices during class hours.

4)      Devices may be prevented from accessing certain websites while connected to the ILAC International College network at the discretion of the Institution.

5)      Students are expected to use their devices in an ethical manner.

6)      Students may not use the devices to record, transmit or post photos or videos of other teachers or students.

7)      No images or videos recorded at school shall be transmitted or posted at any time without the permission of the institution.

8)      ILAC International College will not routinely monitor personal devices.  However, it does reserve the right to take all necessary and appropriate steps to retrieve information owned by the Institution.

9)      ILAC International College is not responsible for lost or stolen devices.  Students are advised to possess their personal belongings at all times.

10)   Violations of the BYOD policy may result in applying the Discipline Policy.

2)       Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a)       conduct which disrupts or in any material respect compromises the Institute or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of ILAC International College); b)      student performance bringing discredit on the professional, academic, or ethical standards of the institution;

c)       academic failure;

d)       poor attendance i.e. attendance which falls below the any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation);

e)       conduct which interferes with the legal rights of other students and/or the Institution, its staff, agents, or employees

f)        repeated contravention of ILAC International College’s policies as set out in this Student Enrolment Contract and amended from time to time as the Institution deems necessary, or pursuant to applicable laws and/or regulations;

g)       failure to pay required fees as set out in the student’s signed contract;

h)       contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i)         distribution of materials within the campus and to the Institute’s students that have not been approved by ILAC International College (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3)       Repeated failure to abide by Institute’s policies, which may be amended from time to time as the ILAC International College deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)       ILAC International College may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)       Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation, a)      the use of alcohol or drugs; b)       violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus; c)       dishonesty by the student relating to academic testing or credentials, or any dishonesty going to the academic integrity of the Institution.

6)       Harassment or Discrimination – ILAC International College does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the Institute’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion.

7)       Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

8)       Fee refunds will be governed by the provisions of this policy and applicable laws and/or regulations as prescribed. However, where the Institute has no legal requirement/obligation to refund tuition or any portion of a student’s tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), ILAC International College will have no obligation to refund tuition or any part of that student’s tuition.

9)       A sanction of suspension or dismissal/expulsion will be recorded on a student’s academic record and transcript.

10)   Notification – Students who are expelled for any reason will be notified in writing. The notification will describe the basis for dismissal/expulsion and the effective date.

11)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with ILAC International College within five (5) days of the notification having been received by the student.

12)   ILAC International College may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process.

Dispute Resolution Process:

1. When a concern arises, the student should first attempt to address it with the individual most directly involved.  If unsatisfied with the outcome, the student should submit a written complaint to the Student Services Manager.  Should this person be absent or be named in the complaint the student should submit the written complaint to the College Director.
2. The Student Services manager will arrange to meet with the student to discuss the concern as soon as possible and within five (5) days of receiving the student’s written complaint.
3. Following the meeting with the student, the Student Services Manager will conduct whatever enquiries and/or investigations are necessary and provide a written response to the student that includes reasons for the determination on the complaint.  The written reasons will be provided no later than 30 days following the receipt of the student’s written complaint. Students making a complaint may be represented by an agent or a lawyer. Students will not be subject to any retaliation as a result of their complaint. Responsibilities of the student and Student Services Manager, follow.
4. After having exhausted the dispute resolution process, a student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills https://www.privatetraininginstitutions.gov.bc.ca/ on the basis that the institution misled the student regarding any significant aspect of an approved program.

The Student’s Responsibilities:

The student must communicate his/her concern, in writing, to the relevant faculty member. The Institute’s official designated to receive and make decisions regarding a student complaint is the Student Services Manager. Students are encouraged to address any concerns immediately and seek to utilize the Support Services before partaking in the Dispute Resolution processes. Students should also retain copies of any written correspondence he/she has with the Institute. Should the student be unable or unwilling to approach the faculty member, or should concerns remain unaddressed by said faculty member, the student may contact the Student Services Manager in writing, which will assist in determining an appropriate resolution.

The Student Services Manager’s Responsibilities

As soon as possible and within five (5) days of receiving the student’s written complaint, the Student Services Manager must: (a) hear the student complaint; (b) if necessary, ensure the complaint is prepared in writing (either by the student or by alternate means); and (c) obtain the approval of both parties, evidenced by a signature, regarding the contents of the complaint or, if one or both parties object to the content, a list of concerns that such a party has. The Student Services Manager will investigate the merits of the complaint, which may include an in-depth discussion with the faculty member(s), the complainant or any other students who may be involved. The Student Services Manager is responsible for identifying the appropriate person to address the complaint and for notifying the student(s) involved of the status of the complaint process. The faculty member or Student Services Manager must record all resolution plans/decisions, as well as the reasons for such resolutions/ decisions. The original form outlining the decision/resolution must be signed by both the faculty member and the student who filed the complaint. The original will be given to the student after a copy is made and filed in the student’s academic file. If the parties agree to a mutual resolution, such resolution must be implemented. The Student Services Manager must follow up to ensure the resolution resolves the student’s complaint in a satisfactory manner. Once the resolution is mutually resolved, the Student Services Manager and the student will close the complaint record by signing a declaration at the bottom of the resolution. The student will be provided with a copy of the complaint, any submissions filed and the decision made. A student who disagrees with the Student Services Manager’s assessment of the complaint may escalate his/her concerns to the College Director.

Meeting With Faculty Member:

If the Student Services Manager finds that the student’s complaint has merit, that initial attempts to resolve the complaint have been unsuccessful, and that the complaint does not fall under another policy, the Student Services Manager will arrange a meeting with the faculty member in order to resolve the complaint. The student who submitted the complaint will not attend this meeting.

During or prior to the meeting between the student and the Program Coordinator will provide the faculty member with a detailed summary of the student’s complaints and concerns, and together the parties will develop a strategy to rectify the situation. A mutually agreed-upon timeframe will be established for addressing the complaint as well as for the faculty member to submit follow-up reports regarding the progress of such resolution.

After the meeting, the Program Coordinator will notify the student in writing that his/her complaint has been addressed with the faculty member and requesting that the student report whether or not the situation has improved after the agreed-upon timeframe. The Program Coordinator will also follow-up with the faculty member or students if they fail to provide feedback after the agreed-upon timeframe.  A student who disagrees with the Program Coordinator’s assessment of the complaint may escalate his/her concerns to the College Director.

Further Investigation:

If the problem has not been resolved, the College Director may be required to further investigate the situation. If it becomes apparent that the complaint is an issue of management or discipline, the College Director will engage in appropriate activities to address the situation. Such activities may include training for the faculty member.

In this case, the College Director will report to the student, in writing, that the complaint has been investigated and is being addressed. The College Director must not provide specific details of the actions taken as this would violate the faculty member’s right to confidentiality in matters of a personal nature.

Record of Complaints:

The Institute will keep a record of all complaints at the campus where the complaint originated for a minimum of five (5) years from the data of the decision relating to the complaint. A copy of the complaint and any other submissions on file with respect to the complaint and/or the decision reached will be included in the record. Any student who makes a complaint will be provided with a copy of the record of the complaint if a student is not satisfied with the Institute’s resolution of his/her complaint.

After having exhausted the dispute resolution process, a student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills https://www.privatetraininginstitutions.gov.bc.ca/ on the basis that the institution misled the student regarding any significant aspect of an approved program.  Students will not be subject to any retaliation as a result of their complaint.

The outlined Dispute Resolution Policy above is in conformity with Part 4, Division 7, s. 48 of the Private Training Act, 2016.

Contact information:

·         Student Services Manager: luis.saltos@ilacic.com

·         Program Coordinator: filipe.barroso@ilac.com

·         College Director: mariana.moreira@ilac.com

1)       The Health and Safety Committee Chairperson ensures that adequate fire suppression equipment is available as needed throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members know where the fire suppression equipment locations are at each campus and they know how to operate the fire suppression equipment for school fire evacuation procedures, and that all buildings are staffed by at least one Health and Safety Committee member. Health and Safety Committee Chairperson is responsible for preparing and posting emergency exit instructions and route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

3)       In the event of a fire emergency on ILAC International College premises, the respective Health and Safety Committee member will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.

4)       The Health and Safety Committee member will advise all occupants to evacuate the campus. Teachers, staff and students proceed to the identified Assembly Point. The Fire Warden will conduct a building sweep to ensure that no one remains in the building.

5)       The Health and Safety Committee member will act as a liaison between building management/security/fire officials and students/employees during the emergency. If necessary, the Health and Safety Committee Chairperson will authorize school closure.

6)       No student or employee will re-enter the building until the fire officials have authorized re-entry.

Procedure for Earthquake Safety:

1)       The Health and Safety Committee Chairperson ensures that adequate precautions are taken throughout each campus to ensure that injury due to falling or unstable items during an earthquake is limited.

2)       The Health and Safety Committee Chairperson ensures that all Health and Safety Committee members receive training in the school earthquake evacuation procedures.

3)       The Health and Safety Committee Chairperson is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus, with the exit from that room specifically noted in a colored highlight.

4)       In the event of an earthquake, all staff and students will take cover and remain under cover until the shaking stops.

5)       If it is unsafe to remain in the building, the Health and Safety Committee member will advise all occupants to evacuate the building

6)       The Health and Safety Committee member will act as a liaison between building management/security/rescue officials and students/employees during the emergency. If necessary, the Director will authorize school closure.

7)       No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.

2)      “Disparagement” for the purposes of this policy, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3)       Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrolment.

4)       Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in various provinces across Canada, and is committed to maintaining high standards in teaching and in ensuring that the value of the Institute’s credential remains strong.

5)       Social media: With the popularity of social media (Facebook, YouTube, X [Twitter], etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.

6)       Reputation is a two-way street: Students derive significant benefit from being an alumnus of Institute. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.

7)       Specific undertakings of student: With the above in mind, students shall undertake to do the following:

a)       Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;

b)       Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libellous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;

c)       Report to the Institution immediately, the publication of any unduly critical, derogatory, or libellous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

d)       Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libellous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.

e)       Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;

f)        Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.

8)       Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy.

Students have the option to pay in 2 equal instalments or more.  If an instalment plan is approved, it is the student’s responsibility to ensure the institution receives the outstanding amount by the due date.  If the student defaults on any of the instalments from the payment plan, the Discipline Policy may apply resulting in the suspension and/or dismissal of the student.

A Letter of Acceptance (LOA) will not be issued until the registration fee has been paid in full.  If an International Student notifies the Institution that their Study Permit application has not been completed by the Program Start Date, the student may request the Institution to issue an additional LOA for a later start date for an additional charge of a $200 administrative fee and the Institute will retain the balance of the prepaid tuition fees pending the outcome of the Study Permit application.

2)       The institution collects information in several ways. Some personal information is gathered if you register with us. During registration, the institution may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3)       We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the institution; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4)       When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the Institute. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the institution at any time by notifying the Student Services Manager.

5)       We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6)       We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the institution does not sell or rent personal information in any event.

7)       The institution’s website provides much information spanning many topics. While the institution attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The institution’s website and/or any content on the internet relating to the institution, does not constitute a contract or promise from the institution to its site users, be they prospective students, students, or otherwise.

8)       The institution website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9)       We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10)   Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11)   Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the institution’s policy, violating any law of the province of British Columbia or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the institution’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12)   Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13)   We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation and any regulations applicable thereto.

14)   The institution also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the institution will

a.       ensure there is a justifiable business purpose for the surveillance;

b.       seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

c.        to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

d.       to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

e.       subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

f.         data is destroyed within 14 days from the day of capture;

g.       ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

h.       ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;

i.         recorded images are managed by the IT Department.

15)   The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16)   Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the Student Services Manager.

17)   To the extent that this policy is inconsistent with the evolving laws in the province of British Columbia in relation to Privacy and Video Surveillance, the laws of British Columbia shall prevail.

ILAC International College is committed to providing its students with an environment free from sexual violence and treating anyone who reports incidents of sexual violence or misconduct with dignity and respect.

This Sexual Violence and Misconduct Policy defines sexual violence and misconduct, and outlines ILAC International College’s policies and procedures for training staff and students, as well as reporting and responding to complaints of sexual violence made by or involving its students.

Any person(s) accused of engaging in sexual violence or misconduct will be referred to as the “Respondent(s)” and the person(s) making the allegation as the “Complainant(s)”.

If this policy conflicts with the any other ILAC International College Policy, the Sexual Violence and Misconduct Policy prevails.

2.       Definition of Sexual Violence and Misconduct

Sexual violence and misconduct means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, sexual exploitation and the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph and video.

3.       Training, Reporting and Responding to Sexual Violence and Misconduct

A copy of the Sexual Violence and Misconduct Policy is included in every contract made between ILAC International College and its students. Furthermore, a copy of the Sexual Violence and Misconduct Policy is given to all ILAC International College directors, controlling shareholders, owners, partners and other persons who manage or director the affairs, along with teachers, staff, contractors, and other employees, and training is provided regarding the policy and the processes of reporting, investigating, and responding to complaints of sexual violence.

The Sexual Violence and Misconduct Policy is available on the ILAC International College website and available to students, teachers, and staff at any time.

ILAC International College teachers, staff, and any other employees and contractors of ILAC International College will report incidents of or complaints of sexual violence or misconduct to their Campus Manager, or the Director of Studies upon becoming aware of them. Students who have been affected by sexual violence or misconduct who need information about support services should contact a student services representative, or the Director of Studies directly.

If students, in good faith, report an incident of, or make a complaint about, sexual violence, they will not be subject to discipline or sanctions for violations of ILAC International College’s policies relating to drug or alcohol use at the time the alleged sexual violence occurred.

Students who disclose their experience of sexual violence through reporting an incident of, making a complaint about, or accessing supports and services for sexual violence, will not be asked irrelevant questions during the investigation process by ILAC International College’s staff or investigators, including irrelevant questions relating to the student’s sexual expression or past sexual history.

Subject to Section 4 below, to the extent it is possible, ILAC International College will attempt to keep all personal information of persons involved in the investigation confidential, except in those circumstances where it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on its campus or the broader community are at risk. This will be done by:

a)       ensuring that all complaints/reports and information gathered as a result of the complaint/reports will be only available to those who need to know for purposes of investigation, implementing safety or other measures that may be required; and

b)       ensuring that the documentation is kept in a separate file from that of the Complainant/student or the Respondent.

ILAC International College recognizes the right of the Complainant not to report an incident of or make a complaint about sexual violence/misconduct or not request an investigation, and not to participate in any investigation that may occur.

Notwithstanding, in certain circumstances, ILAC International College may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent if it believes the safety of members of its campus or the broader community is at risk. In all cases, including the above, ILAC International College will appropriately accommodate the needs of any student affected by sexual violence or misconduct.

ILAC International College is committed to having specific confidential supports in relation to sexual violence on campus. Affected parties should contact ILAC International College’s Campus Manager, or the Director of Studies. ILAC International College will assist students who have experienced sexual violence to obtain counselling and medical care and provide them with information about sexual violence support services available in the community. Students are not required to file a formal complaint in order to access support services.

4.       Investigating Reports of Sexual Violence and Misconduct

Under this Sexual Violence and Misconduct Policy, any student of ILAC International College may file a report of an incident or a complaint to a Student Services representative, or Director of Studies in writing. Other officials, offices or departments may be involved in any investigation including the Human Resource Department.

Upon receipt of a report of an incident or a complaint of alleged sexual violence being made, the Student Services representative, or Director of Studies will respond promptly and:

a)       determine whether an investigation should take place and if the Complainant wishes to participate in the investigation;

b)       determine who should conduct the investigation with regard to the seriousness of the allegation and the parties involved;

c)       determine whether the incident should be referred immediately to the police;

In such cases or where civil proceedings are commenced with respect to allegations of sexual violence or misconduct, ILAC International College may conduct its own independent investigation and make its own determination in accordance with its policies and procedures; and determine what interim measures ought to be put in place pending the investigation process such as removal of the Respondent or seeking alternate methods of providing course delivery.

Once an investigation is initiated, the following will occur:

1)       the Complainant and the Respondent will be advised that they may ask another person to be present throughout the investigation;

2)       the Complainant will be interviewed to ensure a complete understanding of the allegation and to gather additional information that may not have been included in the written complaint, such as the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

3)       the Respondent will be interviewed and informed of the complaint, provided details of the allegations, and provided an opportunity to respond to the allegations, including providing any witnesses the Respondent feels are essential to the investigation;

4)       any person involved or who has, or may have, knowledge of the incident and any identified witnesses will be interviewed;

5)       reasonable updates to the Complainant and the Respondent about the status of the investigation will be provided; and

6)       following the investigation, the Student Services representative, or Director of Studies will:

a)       review all of the evidence collected during the investigation;

b)       determine whether sexual violence occurred; and if so

c)       determine what disciplinary action, if any, should be taken as set out in Section 5 below.

5.       Disciplinary Measures

If it is determined by ILAC International College that the Respondent did engage in sexual violence or misconduct, immediate disciplinary or corrective action will be taken. This may include:

1)       disciplinary action up to and including termination of employment of teachers or staff; or

2)       expulsion/dismissal of a student; and /or

3)       the placement of certain restrictions on the Respondent’s ability to access certain premises or facilities; and/or

4)       any other actions that may be appropriate in the circumstances.

6.       Appeal

Should the Complainant or the Respondent disagree with the decision resulting from the investigation, he or she may appeal the decision to the VP Operations within 5 business days by submitting a letter/email advising of the person’s intent to appeal the decision.

7.       Making False Statements

It is a violation of the Sexual Violence and Misconduct Policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action up to and including termination of employment of teachers or staff or expulsion of a student.

8.       Reprisal

It is a violation of the Sexual Violence and Misconduct Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process. Individuals who violate the Sexual Violence and Misconduct Policy are subject to disciplinary and/or corrective action, up to and including termination of employment of teachers or staff or expulsion of a student.

9.       Review

ILAC International College shall ensure that student input is considered every time the Sexual Violence and Misconduct Policy is reviewed or changed. ILAC International College will review its Sexual Violence and Misconduct Policy at least once every 3 years and amend it where appropriate.

For a list of support services, centers and other resources in British Columbia, please see list of resources below and accompanying this policy available at https://ILAC International College.com/policies/.

Resources in British Columbia

BC Crisis Lines

Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.

Language Service: Both of the 310-6789 and 1-800-SUICIDE phone lines are available in over 140 languages using a language service.  Let us know which language you require, and we will try and provide an interpreter.

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Seniors Distress Line: 604-872-1234
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)

VictimLink BC

Anyone who has been a victim of crime in British Columbia, their family members, and witnesses can use victim services. Even if you’re not sure if you have been a victim of crime, you can call VictimLink BC, a toll-free, confidential, multilingual telephone service available across B.C. and Yukon 24 hours a day, 7 days a week at 1-800-563-0808.

Additional Resources:

Where to Get Help

Youth Against Violence Line

SAIL – Seniors Abuse and Information Line

Victim Services & Violence Against Women Program Directory

Ending Violence Association of BC Program Directory

BC Society of Transition Houses Program Directory

Police Victim Services of British Columbia Program Directory

Indigenous Organizations & Services Directory

BC Housing for Women Fleeing Violence

Crime Victim Assistance Program

Victim Safety Unit

How to Help

What Bystanders Can Do

Coming Forward If You Witnessed A Crime

Family Member or Friend of a Victim

How Can I Help My Friend?

Reporting Child Abuse in BC

Information and Other Resources

Am I safe?

Are you being abused?

Are you experiencing abuse?

Creating a Safety Plan

Types of Violence and Abuse

Dispelling Myths About Sexual Assault

Third Party Reporting for Victims of Sexual Offences

BC Association of Friendship Centres

Moose Hide Campaign

Ending Gender Based Violence

FREDA Centre for Research on Violence Against Women and Children

Canadian Domestic Homicide Prevention Initiative

Resources for LGBTQ2S and non-binary survivors of violence

Disability Alliance of BC’s Anti-Violence Help Sheets to help People with Disabilities

Knowledge Exchange Toolkit

A Forced Marriage Risk Assessment Framework

The Student Services Manager is the first point of contact for students providing ongoing support for them when they have questions regarding class schedules or need support with academic information or other general inquires. This role is designed to provide immediate response to student needs as requested or forward the information to the Program Coordinator when escalated. The Student Services Manager can help you by providing information about:

·         Health insurance information and direct you to the closest medical office, when needed;

·         Housing and transportation services for students

·         Embassies or Consulates;

·         Program Outlines and information on all programs offered;

·         Childcare services available to students;

·         Community and cultural services available to students; and

·         ILAC International College policies and procedures including questions about the enrolment contract.

o         Coordinating Program/course changes

o         Providing Orientation to ILAC International College policies and procedures

o         Providing transcripts of academic record or attendance records

o         Providing student support to international students

Coop Placement Specialist

The Coop Placement Specialist is responsible for the development, implementation, and coordination of student work placements, after finishing their in-class learning portion of the program. The Practicum Placement Specialist can help you with:

·         Work Experience placements and changes

·         Conducting the practicum evaluation

·         Evaluate students’ performance during the work experience related courses

·         Providing work experience related support

Program Coordinator

The Program Coordinator is responsible for managing all the academic aspects of programs offered in order to ensure high level of program quality, customer service, and student satisfaction. The Program Coordinator can help you with:

·         Ensuring satisfaction of program quality and delivery

·         Collecting and implementing program feedback

College Director

The College Director is responsible for ensuring ILAC International College meets its statement of purpose maintaining student learning and success. The College Director ensures student requests and feedback are reviewed and responded to in a timely manner.

Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities.

You have the right to be treated fairly and respectfully by the institution.

You have the right to a student enrolment contract that includes the following information:

§  amount of tuition and any additional fee for your program

§  refund policy

§  if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided

§  whether the program was approved by PTIB or does not require approval.

Make sure you read the contract before signing.  The institution must provide you with a signed copy.

You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.

You have the right to make a claim to PTIB for a tuition refund if:

§  your institution ceased to hold a certificate before you completed an approved program

§  you were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

• No later than seven days after student signed the enrolment contract, and
• Before the program start date

• At least 30 days before the later of:
  1. The program start date in the most recent Letter of Acceptance (international students)
  2. The program start date in the enrolment contract.

• More than seven days after the student and institution signed the enrolment contract, and
• Less than 30 days before the later of:
  1. The program start date in the most recent Letter of Acceptance (international students)
  2. The program start date in the enrolment contract.

• After the program start date, and up to and including 10% of instruction hours have been provided.

• After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

• After the program start date, and 30% or more of the hours have been provided.

• A student does not attend the first 30% of the program.

• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
  1. The program start date in the most recent Letter of Acceptance
  2. The program start date in the enrolment contract
• Student has not requested additional Letter(s) of Acceptance.

• No later than seven days after student signed the enrolment contract, and
• Before the program start date

• Student has completed no more than 30% of the program.

• Student has completed more than 30% but less than 50% of the program.

• Student has completed 50% or more of the program.

Host Site Matching

1)       Host organizations are subject to change in accordance with student’s experience, preferences, and availability.

2)       Securing placements depends on a variety of factors which include, but are not limited to:

a)       Language capabilities;

b)       Experience;

c)       Availability to work;

d)       Education;

e)       Suitability;

f)        Host company’s requirements; and

g)       Canadian labour laws

3)       Students are encouraged to find their own placement, but all potential employers must be approved by the Placement Department before the placement begins:

a)       Students are required to notify and obtain approval from the Placement Department 2 weeks prior to starting their placement. ILAC International College must approve any placement in order to be sure that it is appropriate to the program of study.

4)       If a student chooses not to secure their own placement, ILACIC guarantees that a placement will be arranged with a pre-approved ILACIC Host. The Placement Manager will review the student’s resume and determine the student’s suitability for available positions with ILACIC’s pre-approved list of Hosts.

5)       Should an interview be required as part of the placement process with a particular Host, the Placement Manager will arrange the interview, and the student must attend as scheduled.

6)       The Placement Department will work with students to determine the support they need in securing placements, if a placement cannot be secured after the second interview (i.e. interview workshops).

7)       The Placement Manager will do its utmost to accommodate student preferences; however, specific placements will depend on Host availability and student suitability for the position.

8)       If a student refuses, for no valid reason, a work experience placement that meets the work experience standards of the program, ILAC International College is under no obligation to accommodate the student.

9)       The Placement Department will ensure the Host is aware of the policies, responsibilities, and procedures of the work experience component of the program as per the Work Term Agreement.

10)   A placement is considered secured only after the Placement Department contacts the host and the Work Term Agreement is signed by all parties. The student will then begin the work experience component of the program and report as required.

Placement Policies

1)       Students must complete each pre-requisite course with a minimum grade of 70% for admittance into the work experience portion of their program.

2)       Students will conduct their co-ops in businesses operating in the province of study.

3)       Co-ops will be arranged by the Placement Department in the field of study for the purposes of applying the knowledge and skills learned in class.

4)       Co-ops will be monitored and tracked weekly by the Placement Department and students are required to maintain their attendance as per their employment contract.

5)       To complete and pass the work experience portion of the program, students must complete, and not exceed, all of the required placement hours of the work experience component of the program. If a student exceeds work placement component hours, ILAC International College will not issue the student a graduation certificate for the Program and will report the student’s violation to IRCC in writing.

6)       Students must follow policies, procedures, and practices of the Host organization and behave as responsible professionals at all times.

7)       If a student does not actively participate in the monitoring of the work placement component, ILAC International College will give the student a written warning. On the second warning, ILAC International College will also notify the Host organization of the potential violation. On the third warning ILAC International College will report the student’s violation of their work permit to IRCC in writing and the student will be considered to have not completed the work experience component of the Program.

8)       Students may also be dismissed at any time for CAUSE including, but not limited to:

a)       Poor performance;

b)       Misrepresentation of skills/education;

c)       Lack of punctuality;

d)       Unwarranted absences; and/or

e)      Inability to perform required tasks.

9)       If a student is dismissed from the work placement component, and, in the judgment of ILAC International College, has sufficient time remaining to be replaced with a new host organization, ILAC International College will arrange the new placement following the Host Site Matching procedure.

10)   If students are dismissed for CAUSE or transgressing any ILAC International College, or Host policies they will not be placed elsewhere because of damages to ILAC International College’s reputation among partners and professional Canadian organizations.

11)   ILAC International College will facilitate an alternative or supplementary work placement if a host organization does any of the following:

a)       Fails to provide sufficient work placement component hours;

b)       Does not uphold workplace employment standards and/or health and safety regulations;

c)       Dismisses the student without cause;

d)       Changes the nature of or the terms and conditions of the work placement in a significant way as outlined in the work term agreement; and /or

e)       Encourages the student to violate the terms of their work permit.

12)   ILAC International College may cancel any student’s placement if they believe the student has broken laws or for misconduct; the student will be assigned a grade of Fail for the placement and will not be eligible to repeat the work experience component.

13)   In the event a student fails a placement, s/he may repeat the placement. Applicable course and transfer fees may apply. A student is allowed to retake a failed placement a total of one time and must have valid work permit.

14)   If the student quits, or otherwise fails to complete the work placement component, ILAC International College will not issue the student a graduation certificate for the Program.